Job Description

DHL Express - a company that connects people!

What makes DHL great? Our People! We know each employee\xe2\x80\x99s individual contributions make us the #1 Express Delivery and Logistics Company in the world.

Distinguished as No.1 World\xe2\x80\x99s Best Workplace\xe2\x84\xa2 by Great Place to Work and Fortune MagazineDHL Express is committed to maintaining an environment that empowers every team member to make the greatest possible impact on our business. Our corporate culture is about personal commitment \xe2\x80\x93 to our business, to each other and to our global communities. DHL is dedicated to being a great place to work.Start YOUR career with DHL today\xe2\x80\xa6

Role Purpose

1. Conduct Customer pricing analysis for country requests regarding special rates
2. Create Non-Standard Rate Cards (Custom PIDs) for special rates in GRE
3. Support the collection and/or review of existing or proposed customer rate cards in countries
4. Coordinate work balance among the Key Account Pricing Team.

How will you contribute to the success of DHL?

1. Conduct Customer pricing analysis for country requests regarding special rates

• Assess complex customer analysis requests from country pricing teams and ensure input information and strategy are complete
• Extract data for existing customer business in place and prepare customer pricing analysis report by simulating and analyzing the entire customer business profile
• Generate accurate Customer Pricing Reports for responding to countries\xe2\x80\x99 requests (including, but not limited to, the GRE Pricing comments/ recommendations, overall opportunity snap-shot, detailed analysis by product, lane and weight breaks, etc.)
• Ensure documentation of customer price analysis and reports according to standards
• Support the regional TRB process for any Key Account pricing bids that are eligible for regional TRB review, where required
• Maintain record keeping of statistics to support KAP process measurement including tracking of number of requests by country, turn-around time (TAT), requests outside of agreed SLA, etc.
• Initiate and lead continuous improvement initiatives/projects and workshops that improve the overall KAP efficiency

2. Create Non-Standard Rate Cards (Custom PIDs) for special rates in GRE

• Create rate cards from scratch as needed and/or PIDs in the GRE system based on country pricing teams\' input
• Interpret overall country requests for price levels and translate these into specific target prices in Custom PIDs whilst ensuring that guidelines on minimum price levels, discounting, and GPP are followed, where required
• Ensure PIDs are fully GRE compliant
• Led and supervised the creation of complex harmonized PIDs for Global Customers from the Global Customers Implementation (GCI) team
• Train and mentor new colleagues on the day-to-day job and perform audits on the work done by other colleagues
• Maintain non-standard fuel surcharge for Global Customers
• Involve actively in GRE deployment to support the creation of customized PIDs during the rating freeze period
• Involve actively in UAT before the actual rollout of production releases
• Support GRE countries for escalation of systems issues and proactively follow up to ensure issues are closed promptly with minimal business impact 3. GPI for GRE countries
• Lead and execute Annual GPI for GRE countries
• Execute Off-cycle GPI for GRE countries

4. Support with the collection and/or review of existing or proposed customer rate cards in countries

• Contact countries for gathering existing customer rate cards
• Consolidate customer rate cards, review, validate, and convert to global standard format as needed

5. Coordinate work balance among the Key Account Pricing Team

• First point of contact for the different stakeholders/business partners
• Manage the audits which have to be done on the work performed by other KAP team members
• Train and coach colleagues in difficult situations and with difficult requests
• Maintain and write work instructions for all processes within the KAP team
• Analyze reports and perform quality data cleansing by policies
• Participate in business meetings and proactively organize regular meetings with countries
• Ensure a good understanding of all relevant systems and processes to be(come) Subject Matter Expert in KAP
• Support testing activities as appropriate
• Review and analyze monthly KPIs to support weekly Performance Dialogue sessions and monthly GMB reports
• Actively involved in the recruitment process for Contract staff and onboarding training

6. Support for new Pricing system implementation (if any) and ad-hoc report for Global Pricing Excom/GMB

Do you have what it takes?

• University degree with a strong analytical background (e.g. Business Administration, Finance, Economics)
• Preferable +2 years of experience in related functions, desirable DHL Express experience in an analytical, financial, or Customer Accounting function
• Outstanding analytical skills with a strong business perspective
• Communicating clearly with the ability to advise and influence people without having direct reporting lines
• Company industry knowledge, General knowledge of DHL processes, products and systems landscape
• Ability to work independently and results-oriented; ability to manage deadlines and under pressure, as well as make decisions on pricing proposals

DHL is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other protected characteristic

\xe2\x98\xb8 DHL Express Singapore Pte. Ltd. Aperia, 10 Kallang Avenue, Tower 2 11-10/18 339510 Singapore

DHL Express GHO (SG Office)

DHL Express Singapore Pte. Ltd.
Aperia, 10 Kallang Avenue, Tower 2 11-10/18
339510 Singapore

DHL