Job Description

Company Description

Founded and headquartered in Switzerland, Avaloq is continuously expanding its global footprint with around 2,500 colleagues in 10 countries, and more than 160 clients in 35 countries. We are an industry-leading provider of wealth management technology and services for financial institutions around the world, including private banks and wealth managers, investment managers, as well as retail and neo banks. Our research led approach and continual innovation is powered by the passion and creativity of our colleagues.
We are always looking for talented people to join us on our mission to orchestrate the financial ecosystem and democratize access to wealth management. Avaloq offers the opportunity to work closely with some of the world\xe2\x80\x99s leading financial institutions as we jointly develop and shape careers. Championing a collaborative, supportive and flexible work environment empowers our colleagues to reach their full potential.



Your Team

The Core & E-Banking Production Support (L2) have ownership to resolve incidents/issues in productive environment, monitoring to ensure application availability, stability, any reporting etc. They coordinate with service desk, other support units (e.g. L3 teams) in order to resolve Incidents and Problems that affect the Client services.

Your key tasks

• Techno Functional knowledge of involved applications, data to be able to do impact analysis, troubleshooting or involve/co-ordinate with other teams
• Follow incident management process end-to-end in a timely manner including triage of incident
• Ensure problem ticket raised (PRB) and required teams, stakeholders are informed
• Differentiate between incident and service request. Fulfil adhoc small reporting requirements
• EOD Batch ownership in productive environment
• Health checks and application monitoring
• Manage end user\xe2\x80\x99s expectation and other relevant stakeholders
• Able to work in different shifts (night on-call, day shift and adhoc weekend support)

Qualifications

• At least 8 years\xe2\x80\x99 experience with Techno Functional Production Support roles in Banking Domain is a must.
• Detailed knowledge of Banking Products
• Detailed knowledge and skills of Avaloq Core Platform with certification
• Knowledge of Avaloq Front Platform
• Cloud based support experience i.e. AWS.
• Windows/Unix/Linux experience to handle BAU activities like file transfers, troubleshooting etc.
• Proficient in SQL and basic knowledge of Oracle DB
• Experience in handling Production batch using tools like Control-M, Autosys, Zena (used in this position)
• ITIL Incident, Problem and Change process knowledge
• Excellent analytical, problem-solving skills
• Strong in communication, able to relate to relevant internal and external stakeholders along with end users
• Fluent English both written and spoken is a must

It would be a real bonus if you have (max. 3 bullet points)

• ITIL Foundation certificate
• Scripting experience is an added plus i.e. shell scripting

Additional Information

We realize that managing work life balance is a challenge we all face in our daily lives and in order to support with this we are pleased to offer hybrid and flexible working for most of our Avaloqers to maintain work life balance and still continue our fantastic Avaloq culture in our global offices.
In Avaloq we are proud to embrace diversity and understand the success of our business is built on the power of different opinions, we are whole heartedly committed to fostering an equal opportunity environment and inclusive culture where you can be your true authentic self.
We hire, compensate and promote regardless of origin, age, gender identity, sexual orientation or any other fantastic traits that make us all unique, we have done our best to write this advert in an inclusive and neutral way.
Please be aware that we will not accept speculative CV submissions for any of our roles from recruitment agencies, and any unsolicited candidate submissions will be exempt from any payment expectations.

Avaloq