Job Description

We are seeking a Senior/Lead Application Support Engineer to to manage and oversee the smooth operation of critical applications, ensuring seamless user experience and system functionality.

• Competitive remuneration package (up to $6,200 + AWS + VB).
• Hybrid working arrangement.
• Leadership Role: Take charge of support operations and lead a dedicated team.

Responsibilities:

• Oversee and manage a 24/7/365 level 1 application support team, ensuring continuous support for both applications and systems.
• Participate in the recruitment and management of staff, including planning and organizing shift rotations.
• Train team members on the application\'s functionality, interface, and features, ensuring they are equipped to handle support tasks.
• Ensure team members provide adequate support to end-users, while also delegating tasks and responsibilities effectively.
• Take full ownership of all issues raised, ensuring they are resolved, regardless of which development team or vendor is responsible.
• Act as the primary point of contact for both technology teams and end-user clients on a day-to-day basis.
• Maintain and update a knowledge base of known issues, defects, and troubleshooting techniques, and ensure problem tickets are properly managed.
• Handle escalations effectively and manage client expectations to ensure smooth operations.

• Debug and improve application code when necessary to resolve issues or enhance functionality.

Requirements:

• Minimum of 3 years experience in relevant roles (application support).
• Prior experience in Web based applications / architecture.
• Experience with some programming languages and willingness/ability to learn.
• Given the round-the-clock nature of the operation, must be willing to work outside regular hours when needed.
• Familiarity with IT industry practices and methodologies (ITIL foundation certification will be an added advantage).

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Wong Vi Yin (Vanessa) - R24123532
ScienTec Consulting Pte Ltd - 11C5781

ScienTec Consulting