Job Description

Role Responsibilities

• Work in a fast-paced environment and actively partner with the other members of the Digital Client Insights team to generate actionable insights that help shape product and business decisions.
• Write questionnaires for quantitative survey research.
• Be prepared to "roll up the sleeves" and run charting and analysis from raw survey data.
• Be a passionate advocate for and learner of well-designed research programs and the latest survey and questionnaire techniques.
• Work collaboratively with UX designers and product team members to support user research using appropriate quantitative & qualitative techniques.
• Triangulate quantitative research with inputs other available data sources including internal data, external market research and secondary data.
• Communicate the client insights in compelling ways through data analysis, written reports and in-person presentations to stakeholders.
• Demonstrate problem solving skills and the ability to quickly develop recommendations based on quantitative and qualitative evidence.
• Be the client\'s voice and champion within the organisation and build customer centricity in all our product building initiatives.
• Work with external research partners to ensure timely management of IT compliance, risk management and other governance requirements.
• Support the operational elements of the insights team including the management of the book of work and managing internal regulation requirements.
• Deliver quality work with a proactive bias for action.

Business

• Actively develop an awareness and understanding of the wider business, economic and market environment within which the Group operates.

Processes

• Support the standardised DCDA Insights operating rhythm including research planning & prioritization, performance tracking and stakeholder engagement model.

Risk Management

• Identify, assess, and support the control risks related to the Bank\'s use of external agencies and advise on risk mitigation approaches.

Governance

• Understand the regulatory framework, in which the Group operates, and the regulatory requirements and expectations relevant to the role.

Regulatory & Business Conduct

• Display exemplary conduct and live by the Group\'s Values and Code of Conduct.
• Take personal responsibility for embedding the highest standards of ethics, including regulatory and business conduct, across Standard Chartered Bank. This includes understanding and ensuring compliance with, in letter and spirit, all applicable laws, regulations, guidelines and the Group Code of Conduct.
• Work to ensure we achieve the outcomes set out in the Bank\'s Conduct Principles. Fair Outcomes for Clients, Effective Financial Markets, Financial Crime Compliance, The Right Environment.
• Effectively and collaboratively identify, escalate, and support to mitigate and resolve risk, conduct and compliance matters.

Key stakeholders

• Research Managers
• CX Design Team
• CXC Commercialisation Team
• Chief Product Owner (CPO) teams
• Internal Data team

Our Ideal Candidate

• Degree in Business, Communications, Marketing, Human Computer Interaction, Information Design, Psychology or a related field (or equivalent practical experience).
• 7+ years\' of experience in supporting the design and execution of quantitative research studies including analysis and final report presentation to stakeholders.
• Strong Microsoft & Excel Skills.
• Solid presentations and data storytelling skills.
• Knowledge of Qualtrics including survey build, dashboarding, TextIQ and reporting and advantage.
• Experience in qualitative research an advantage.

Role Specific Technical Competencies

• Research Analysis
• Partnership Management
• Business Analytics
• Data Governance and Management
• Business Acumen
• Project Management

About Standard Chartered
We\'re an international bank, nimble enough to act, big enough for impact. For more than 160 years, we\'ve worked to make a positive difference for our clients, communities, and each other. We question the status quo, love a challenge and enjoy finding new opportunities to grow and do better than before. If you\'re looking for a career with purpose and you want to work for a bank making a difference, we want to hear from you. You can count on us to celebrate your unique talents. And we can\'t wait to see the talents you can bring us.
Our purpose, to drive commerce and prosperity through our unique diversity, together with our brand promise, to be here for good are achieved by how we each live our valued behaviours. When you work with us, you\'ll see how we value difference and advocate inclusion. Together we:

• Do the right thing and are assertive, challenge one another, and live with integrity, while putting the client at the heart of what we do
• Never settle, continuously striving to improve and innovate, keeping things simple and learning from doing well, and not so well
• Be better together, we can be ourselves, be inclusive, see more good in others, and work collectively to build for the long term

In line with our Fair Pay Charter, we offer a competitive salary and benefits to support your mental, physical, financial and social wellbeing.

• Core bank funding for retirement savings, medical and life insurance, with flexible and voluntary benefits available in some locations
• Time-off including annual, parental/maternity (20 weeks), sabbatical (12 weeks maximum) and volunteering leave (3 days), along with with minimum global standards for annual and public holiday, which is combined to 30 days minimum
• Flexible working options based around home and office locations, with flexible working patterns
• Proactive wellbeing support through Unmind, a market-leading digital wellbeing platform, development courses for resilience and other human skills, global Employee Assistance Programme, sick leave, mental health first-aiders and all sorts of self-help toolkits
• A continuous learning culture to support your growth, with opportunities to reskill and upskill and access to physical, virtual and digital learning
• Being part of an inclusive and values driven organisation, one that embraces and celebrates our unique diversity, across our teams, business functions and geographies - everyone feels respected and can realise their full potential.

Recruitment assessments - some of our roles use assessments to help us understand how suitable you are for the role you\'ve applied to. If you are invited to take an assessment, this is great news. It means your application has progressed to an important stage of our recruitment process.
Visit our careers website www.sc.com/careers

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