Job Description

With thousands of hotels in over 100 countries and territories, Hilton offers countless opportunities to delight. From an open door to a welcoming smile and an exceptional experience, we offer the millions of travellers who stay with us every year a welcome they will never forget. In addition to our flagship brand, Hilton Hotels & Resorts, the family of brands includes Waldorf Astoria, LXR, Conrad, Canopy, Curio Collection, DoubleTree, Hilton Garden Inn, Hampton and many others.

If you appreciate the impact global travel can have on the world, you may be just the person we are looking for to work as a Hilton Team Member. Because it\xe2\x80\x99s with Hilton where we never forget the reason we\'re here: to delight our guests, Team Members, and owners alike.

The Asia Pacific (APAC) Communications team forms part of a dynamic global team of communicators who play an integral role in the company\xe2\x80\x99s storytelling - with a strong focus on growth, inclusivity and purpose.

We are looking for a Senior Manager, Communications - APAC to drive Hilton\xe2\x80\x99s internal communications across APAC, with a particular focus on customer engagement, which aims to shape the next era of travel for our guests. For more than 100 years Hilton has sought to fill the earth with the light and warmth of hospitality by delivering exceptional experiences and friendly stays \xe2\x80\x93 every hotel, every guest, every time. With Team Members being key stakeholders in helping us fulfill customer engagement initiatives, the role will have a particular focus on communications that engage Team Members with this initiative.

Working alongside a team based in Singapore, the role will cover a broad mix of internal and executive communications, requiring a self-starter with strong internal communications experience who can turn their hand to a range of disciplines across various communication priority areas.

What will I be doing?

As the Senior Manager, Communications - APAC, you will be responsible for performing the following tasks to the highest standards:

• Work closely with APAC and Global Communications colleagues, as well as key business partners \xe2\x80\x93 this exciting role is critical in delivering frequent and high-quality internal communications and creative campaigns.
• Develop, manage and deliver a regional communications plan to inform and engage Team Members in both corporate and hotel roles across the region. Celebrating Hilton\xe2\x80\x99s award-winning brands, culture and the diversity of the 23 countries in APAC where we currently operate hotels.
• Drive internal communications for the APAC Brand Management team to build Brand love and increase awareness and engagement with our brands through initiatives and messages, utilizing existing channels where possible.
• Develop, manage, and deliver against a strategic communications plan, ensuring the initiative is well woven into existing work across APAC Communications team and work closely with senior APAC stakeholders across various groups (Brand, Commercial, Human Resources, and Operations, etc.) to support business needs and ambitions.
• Contribute to the success of Hilton\'s global communications activity \xe2\x80\x93 working closely with Americas and Europe, Middle East and Africa (EMEA) colleagues to ensure alignment, ensuring APAC is well-represented in global storytelling.
• Play a key role as our APAC storyteller \xe2\x80\x93 connecting with our Corporate Team Members and hotels; helping to develop great messaging, uncover unique storytelling opportunities and create great content in support of communications plan.
• The ability to navigate ambiguity and unchartered territory, problem solve, think strategically, connect dots and execute efficiently in a matrixed organization.
• Adapt global messages for regional needs, find new and creative ways to engage key internal audiences and establish ways to track and measure progress and success.
• Partner with regional communications leads for translation of communications materials as required.
• Support with relevant internal content for APAC President including newsletters, video updates, brief development, presentation creation and social media content.
• Learn, manage, use (and when needed set-up) tools, channels, and processes in support of internal communications.
• Support the APAC press office in issues and crisis management and join the manager rota, with coach support, for the out of hours press office (approx. one weekend per quarter).
• Act as a role model for junior members of the team \xe2\x80\x93 providing guidance and support in all aspects of communications. While every member of the team has defined areas of responsibilities, we are a small and tight knit team with members of the team engaging and stretching across communications areas and projects as needed.

What are we looking for?

A Senior Manager, Communications - APAC serving Hilton Brands is always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviors, skills, and values that follow:

• Proven experience within corporate communications and in particular internal communications
• Superior writing, presentation and public speaking skills, and creative mind-set
• Naturally curious, open to learning new things every day
• Someone with a news gathering / reporter mindset
• Strong project management skills and capabilities, with an ability to independently lead several priority items and partners simultaneously
• Ability to absorb and distil information quickly
• Superb professional presence, interpersonal skills, and strong ability to develop and maintain excellent relationships with key stakeholders
• Experience with cross-functional teamwork and collaboration
• Organized, self-starter, proactive with strong collaboration skills and team mentality
• Thrives on a fast paced, globally matrixed workplace and business, within a busy communications team environment
• Team player with a positive, \xe2\x80\x98can do\' attitude \xe2\x80\x93 bringing new ideas and fresh perspective whenever possible
• Experience using project management and design tools such as AirTable, Canva and video editing software an advantage but not mandatory
• Previous work creating social media or other types of creative short form content
• Experience working with new and different communications mediums and a unique and different point of view

What will it be like to work for Hilton?

Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision to fill the earth with the light and warmth of hospitality unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!

Hilton