Job Description

JOB SCOPE

• Familiarize with all existing Marina Bay Sands business processes to understand the operating environment and thereby, establish all required business processes that are customer-centric and appropriate for Marina Bay Sands environment.
• Ensure all cashiering procedures are processed in compliance with accounting standards.
• On a regular basis, inspect table set-ups; check for cleanliness, neatness of the restaurant environment ensuring compliance with standards of cleanliness and order.
• Review the reservation book, pre-assign designated tables and follow up on all special requests.
• Ensure that the specified amount of wine lists is available and in good condition for each meal period.
• Monitor guest reactions and confer frequently with service staff or captains to ensure guest satisfaction.
• Respond to guest comments, requests, and complaints in a timely and professional manner. Take personal responsibility to resolve issues.
• Responsible for coordinating training of all staff as needed.
• Coordinate inventories and orders food and beverage products, supplies and equipment as needed.
• Maintain guest profiles daily and takes appropriate actions as necessary.
• Holds daily pre-shift meetings and departmental meetings as needed.
• Review Wine & Drinks Listings / Pricing for bar operations.
• Devise training programs which will enable the department to attain quality goals.
• Devise and establish training sessions for both Point of Sale and Restaurant Table Reservations / Management for relevant Team Members.
• Compile 12 months Calendar of Events & Promotions in conjunction with Seasons, Holidays, and special occasions such as valentines, Mother's Day, Secretaries Week, etc.
• Manage assigned operational functions within the department consistent with the strategic plan and vision for the departments and the F&B division.
• Organize special events as needed within the department operation.
• Develop and practice all aspects of Service Culture Standards. Ensure team members are held accountable to exercising Standards daily.
• Work with Team Members to formulate new promotional ideas that would have a positive impact on the Team Members Experience.
• Formulate and implement an ongoing up selling program for all Team Members with benchmarks and individual performance targets to stimulate completion between Team Members.
• Review operating results with the team and identify opportunities to improve performance.
• Ensure all procedures are in compliance with accounting standards. Monitor and minimize wastage of consumables and maintain labor productivity ratios.
• Assume a hands-on role when the situation calls for it and make one self-available and visible during meal periods for guest interaction and loyalty building.

• Provide input into the research, development, evaluation and implementation of new products, services, technology, and processes to ensure Marina Bay Sands\' competitive position in anticipation of changing customer needs within the dynamic hospitality and gaming environment.

JOB REQUIREMENT

• Minimum 3 years\' experience in a large-scale Restaurant Operation, as a Department Head. Preferably a hotel restaurant. The candidate should possess a comprehensive set of F&B service and operations skills and a focus on VIP customer service.
• Enjoys problem solving and can think outside-the-box in difficult situations.
• Team oriented approach to management with a mindset of open communications.
• Capable of building and managing relationships with multiple departments as well as key customers.
• Administration knowledge of F&B operations and Quality management, proficient in Microsoft Office programs.
• Have a well-groomed, professional appearance.
• Excellent Knowledge of Spirits, Beers, Wines and Cocktail Bar Preparations.
• Good knowledge on basic accounting and calculation of food and beverage costs.
• Energetic and results oriented.
• Able to instill confidence and excitement in Team Members.

Marina Bay Sands is committed to building a diverse, equitable and inclusive workforce, providing equal opportunities as we grow our talent base to match our growth ambitions in Singapore. Our employees are committed to adhere to and abide by all rules, regulations, policies and procedures, including the rules of conduct and business ethics of the Company.

Advertised: 29 Sep 2023 Singapore Standard Time
Applications close:

Marina Bay Sands