Job Description

Leadership and Operations:

• Provide direction and motivation to the Front Office department.
• Coordination with Housekeeping and Engineering department.
• Formulating Standard Operating Procedures for effective routine and preventive operations
• Executing approved procurement activities in compliance with NUS procurement policies and procedures.
• Oversee daily operations, ensuring adherence to brand standards and guest experience goals.
• Manage departmental budgets, including payroll, supplies, and guest amenities.
• Analyze service experience metrics and identify areas for improvement.
• Manage stakeholders, tenants and vendors

Guest Experience:

• Champion exceptional guest service.
• Manage guest complaints and ensure prompt resolution.
• Implement guest satisfaction initiatives and monitor guest feedback.

Human Resources:

• Recruit, hire, and train staff.
• Foster a positive and professional work environment for all team members.
• Implement performance management programs and conduct staff evaluations.

Collaboration:

• Maintain strong communication and working relationships with other departments across the University.
• Collaborate with the General Manager on hotel-wide initiatives.
• Any other duties as required by the management.

QualificationsBachelor\'s degree in Hospitality Management or related field (Prefered)

• Minimum 5 years of experience in Management position with strong organizational skills, finance management skills and business acumen, or Diploma with more than 8 years of related working experience will also be considered
• Strong understanding of all aspects of Rooms Division operations, including front office procedures, housekeeping standards, and guest relations protocols
• Excellent communication, interpersonal, and leadership skills
• Ability to multi-task, prioritize, and work effectively under pressure
• Proficient in hospitality software and technology systems
• Well versed in WSH act and experience in implementing measures for promoting Workplace Safety.
• Strong management skills, leadership qualities and customer oriented
• Excellent writing and oral communication skills
• A good team player who is passionate, proactive, meticulous and responsible with a willingness to learn
• Proficiency in Microsoft Office applications

More InformationLocation: Kent Ridge CampusOrganization: University Campus InfrastructureDepartment : Campus LifeEmployee Referral Eligible: YesJob requisition ID : 25072

National University of Singapore