Job Description

More than 50,000 people. 49 countries. Over 120 office locations.
We\xe2\x80\x99re not just engineers. We\xe2\x80\x99re a global team of data scientists, consultants, construction workers and innovators all working to create a better tomorrow. Every day, we help customers in energy, chemicals and resources get one step closer to solving our planet\xe2\x80\x99s toughest issues. Climate change. The energy transition. Digital transformation. And how we can deliver a more sustainable world.?

Whatever your ambition, there\xe2\x80\x99s a path for you here. And there\xe2\x80\x99s no barrier to your potential career success. For more information, visit

The Role:

Regional IT Manager provides accountability to location operations for the delivery of the services and projects by Infrastructure and Operations. The individual must establish, sustain and enhance a working relationship with Project, Location and Executive Managers in Southeast Asia and China, such that business management is aware of and supports Infrastructure & Operations plans, and Infrastructure & Operations are fully informed of business plans and requirements. The role represents the business in aspects of Infrastructure & Operations planning and has line accountability for Services delivery.

Responsibilities:

• Partners with the Manager, other EDS / RDSS / Support Functions, and third-line support teams, on the operational aspects of associated services to meet or exceed committed service levels.
• Executes the operation, reporting and continuous improvement of the services and functions required to deliver and support infrastructure services and products to meet the needs of the business.
• Performs processes to ensure the stability, capacity and performance of associated services and functions. Addresses and adjusts services as needed to maintain or exceed service levels to business.
• For accountable services, partners with the IT organizations responsible for ITIL service management-based processes associated with Incident, Problem, Change, Availability and Release Management.
• Oversight of ensuring adherence by all service teams to Asset / Inventory Management.
• Critical executive / client support.
• Ensure fluid/active participation in all Disaster Recovery activities (planning/testing/coordinating/responding).
• Work with local regulatory bodies / authorities where required.
• Work closely with Governance/Compliance/Audit functions.
• Support the BRM (Business Relationship Management) function by acting as an End to End IT representative of I&DD/Infrastructure & Operations by establishing fluid communications between the BRM and the Business to ensure demands are being communicated, documented and delivered upon.
• Oversight of teams coordinating asset disposal, ensuring strict adherence to disposal process(es).
• Ensure all necessary onboarding support is made available to People Group(s) and Hiring Managers.
• Support procurement activities at both local and regional levels.
• Approve procurement and supporting budget activites per agreed Delegation of Authority (DoA).
• Oversee Disaster Recovery Planning and Testing for locations in remit.
• Management and oversight of unsupported applications and associated licensing hardware as needed.
• In partnership with senior operations support analysts, identifies, documents, and resolves infrastructure issues affecting computing service users.
• Understands workflow, process inputs, outputs and dependencies, etc. specific to their role.
• Organizes time and information in a manner conducive to a high level of personal productivity; able to multi-task in an environment driven by time-constrained deliverables.
• Performs other duties as assigned.

Qualifications

• Tertiary level qualifications in IT, or equivalent technical discipline (including Engineering), or significant senior management experience and able to demonstrate knowledge and capability within the IT sector.
• Minimum five (5) years of experience in charge of Infrastructure & Operations \xe2\x80\x93 preferably for a global organization, Infrastructure & Operations financial management including global license management, Infrastructure & Operations charge-out regimes; and procurement of Infrastructure & Operations assets and services at global levels. In addition, assessing the impact and challenges of Infrastructure & Operations of business operations.
• Proficient in MS Office, MS Project (or equivalent) and SharePoint.
• Broad understanding of IT technology including Servers, SANs, Voice and Data communications, application management and deployment, and a standardized IT environment
• Understanding of the ECPM industry & business strategies, related Infrastructure & Operations Services requirements and related Infrastructure & Operations enablement.
• Possesses management skills to organize and support diverse virtual teams across locations and technical staff to ensure success in operations and IT project delivery.
• A team player with excellent leadership skills and ability to build effective relationships.
• Strong relationship and advocacy skills with business development and strategic orientation.
• Strong presentation and communication (verbal and written) skills.
• Strong project management and negotiation, influencing and facilitation skills.
• Adapts to change and works effectively in a dynamic environment.

What we offer you

Providing an agile culture and challenging work opportunities results in a positive work environment. Our people enjoy competitive compensation packages and a fun, personal, collaborative and safe working environment. We value equal employment opportunity and are committed to promoting fairness, equality and diversity.

Our policy is to conduct background checks for all candidates who accept an offer of employment with us. If you have the passion and talent to keep up, it\'s time to test the limits of what you can become. Find your future with Worley.

Worley