Job Description

undefinedThe position is responsible for the day-to-day management of customer accounts that are assigned to this role. In addition, this role is responsible for identifying, prospecting, qualifying and acquiring new opportunities, with a focus on those with regional/ global delivery requirements. As part of a small but agile team, this role is expected to help with the building of a healthy account profile and pipelines.

The selected candidate must have relevant industry knowledge and with the ability to manage and coordinate all commercial and contractual aspects between SingPost and our customers, ensuring compliance, profitability and handling operational business to maintain/or improve KPIs.

This position works closely with multiple internal and external stakeholders to deliver exceptional customer experiences to our customers, identifying opportunities to grow the business relationships with our customers, both existing and new.

Key Responsibilities and Results Areas

Account Management and Business Development

• Maintain and grow the existing business relationship with existing customers, acting as the SingPost representative to customer organizations; at the same time, be the voice of the customer to internal stakeholders in SingPost
• Manage the account management and business development activities through the maintenance of good practices, including managing contracts (new/ expiry/ renewals), and receivables
• Lead business and operational reviews with customers
• Be accountable for engagement of corporate customers, developing deep relationships between SingPost and these organizations

Develop new opportunities with existing and new customers

• Existing corporate and key accounts.: Develop, win opportunities, and manage revenue performance, in accordance customer development plan
• New Customers and accounts: Develop, win opportunities and manage revenue performance, in accordance customer development plan

Cross-Functional/ Business Unit Collaboration

• Lead the onboarding of new customers in collaboration with various internal stakeholders/ departments
• Develop and maintain excellent cross-functional and cross-business unit relationships with internal stakeholders
• Communicate and if required, lead the implementation and on-boarding of customer specific requirements with internal stakeholders.

Continuous Improvement

• Motivated to find ways to continuously improve processes and responsibilities in their role(s).

Communication

• Interaction with variety of internal and external stakeholders via various communication mediums (written and/or verbal)

Other Duties

• Participate in other projects/ initiatives as required by the company as business needs arise
• Participate in other projects/ initiatives as part of a personal development plan

Requirements

• 4 to 7 years of experience
• Excellent communication and presentation skills
• Bachelor's degree in Business, Transportation, Logistics, Supply Chain Management or related field preferred; or equivalent combination of work experience
• Working knowledge in cross border, last mile delivery and reverse logistics is essential.
• Previous experience with international/ regional clients would be a plus point
• Proven track record in leading and managing the large and strategic local and international customers.
• Proven track record in effective and efficient territory and account development, planning & execution, solution pitching, pipeline generation, cross/up-selling, acquisition, revenue growth, contract management, escalation management and customer requirements implementation.
• Comfortable in working in a matrix organization, management/leadership by influence to a group of one or more teams led by different leaders/managers.

Additional Information

Career Level

Senior Manager

Qualification

Diploma, Advanced/Higher/Graduate Diploma

Job Type

Contract

Job Specializations

,

Company Overview

As Singapore's designated postal operator, Singapore Post (SingPost) provides mail services to homes and businesses throughout the country, besides pioneering e-commerce and logistics solutions across the Asia Pacific region and beyond. SingPost's diversified offering includes retail, storage, financial services and integrated business services in addition to its traditional postal activities, and the company now operates in 19 markets with over 7500 employees around the world.

The origins of SingPost can be traced back to 1819, when a single mail office was established to serve the newly-founded British trading post of Singapore. Demand for postal services soon began to grow, and the 'Post Office' was officially established as a government department in 1858. To learn more about SingPost's heritage, please visit https://160.singpost.com/. Today SingPost is listed on the SGX-ST, with its largest shareholders being Singapore Telecommunications Limited (21.8%) and Alibaba Group Holding Limited (14.5%).

Being Singapore's designated Public Postal Licensee (PPL), a position that was renewed in 2017, SingPost is responsible for managing the country's 57 post offices, 743 street posting boxes and 11,050 POPStation lockers across 156 locations, as well as issuing stamps, maintaining the national postal code system, processing and delivering average 3 million mail items daily.

SingPost takes a proactive approach to diversifying its operations, while also ensuring that its various subsidiaries and services are seamlessly integrated. In addition to SingPost's eCommerce business, an ecommerce enabler that provides brands and retailers with integrated ecommerce solutions, SingPost offers logistics and fulfilment services to businesses through Quantium Solutions across the Asia Pacific region. Another business, Speedpost provides international shipping to more than 200 destinations across the globe and courier services within Singapore, while CouriersPlease delivers parcels throughout Australia, and Famous Holdings offers international freight consolidation and forwarding. Lock+Store offers self-storage solutions in Singapore, Hong Kong and Malaysia. Together, these end-to-end solutions result in a unified organisation with a firm foothold in a wide range of strategic markets, and a shared vision to become a global leader in both communications and e-commerce logistics.

SingPost has received international recognition for the quality of its operations, including awards for customer care, investor relations, digital innovation and e-commerce. Innovative and forward-thinking, SingPost has successfully developed a globally competitive postal and logistics infrastructure which is perfectly positioned to keep pace with Singapore's ambitious plans for the future.

Additional Company Information

Registration No.

199201623M

Company Size

2001 - 5000 Employees

Average Processing Time

11 days

Industry

Transportation / Logistics

Benefits & Others

Medical, Regular hours, Mondays - Fridays, Business (e.g. Shirts), Flexible benefits