Job Description

What the role is:In Singapore, there are over 500 Social Service Agencies (SSAs) and over 20,000 social service professionals (SSPs), delivering services across Families, Children & Youth, Disability, Mental Health, Seniors and other emerging areas.The People Strategy team aims to drive manpower attraction and retention strategies to ensure a healthy pipeline of talents to the Social Service sector. The team does this by curating various touchpoints to raise the awareness of the Social Service sector, engage the in-sector Social Service Professionals (SSPs) and Agencies and supporting them with various mechanisms to promote growth.As a Senior Manager, you will be responsible to plan and execute flagship programmes and initiatives to cultivate leaders and aspirants in the sector. You will also be responsible for the strategies and events to engage these communities.What you will be working on:Responsibilities may include:

• Design, plan and execute programmes and initiatives, ensuring that timelines, budgets, and KPIs are met
• Monitor and review the effectiveness and outcomes of these programmes and initiatives
• Build strong partnerships with key stakeholders, partners, vendors, and participants to ensure the smooth running of the programmes and initiatives, and positive experience for all participants
• Provide thought leadership in shaping the programmes and initiatives, for continuous improvement
• Strategize and plan various touchpoints to keep past participants engaged

What we are looking for:Core Competencies:

• Analytical and Critical Thinking to make sound data-driven judgements

• Communication of complex ideas in simple terms for senior management and Boards

• Adaptability and Resilience in working with ambiguity

• Stakeholder management to work effectively across and within public and private sectors

• Political and Business Acumen (bonus)

Technical Skills (TS) & Knowledge (K):

• Social Services industry (K)

• Training, Leadership and Talent Management (K)

• Organisational Development (K)

• Project Management (TS)

• Office 365 (PowerPoint, Excel, Teams) [TS]

Experience:

• Minimum 7 years of working experience in project management and/or programme/policy development roles
• Social service experience is a plus
• Project Management certification is a plus

About National Council of Social Service:NCSS is a statutory board and an umbrella body for some 450 member social service organisations in Singapore. Our mission is to provide leadership and direction in enhancing the capabilities and capacity of our members, advocating for social service needs and strengthening strategic partnerships for an effective social service ecosystem. Since 1992, NCSS has taken over the functions of the former Singapore Council of Social Service (SCSS) and Community Chest of Singapore. As we stay focused on our vision to nurture a compassionate society, grow an impactful sector and enabling the people we serve to lead dignified lives, we are guided by our core values of passion, impact, collaboration, and courage.

National Council of Social Service