Job Description

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Senior Manager, Retail Operations

Purpose & Overall Relevance for the Organization:

• To direct activities of adidas stores and direct reports, to ensure sustainable and profitable sales growth whilst completely owning the financial plan from channel down to store level in line with country and SEA ambitions/budget
• Work with key regional and local stakeholder to develop, implement and track retail operations processes, innovation and improvement projects
• Deliver best-in-class brand led consumer experience holistically

Key Responsibilities:

PROFIT

• To co-define the Retail strategy for the country, in line with the SEA targets and priorities
• Driving profitable market share growth of the Country Retail business
• Meet or exceed agreed Key Performance Indicators (KPI) targets for net sales and profitability
• Lead and inspire Back Office Teams to exceed commercial goals and KPIs and build brand equity
• Prepare weekly and monthly country and SEA retail related reports for analysis and insights to actions
• Analyze and interpret retail trends across country
• Devise reports to track KPIs and SSE driven retail operations priorities
• Make regular Rolling Forecast for retail and SEA planning and submission
• Track and Develop SIC monthly key actions plans to drive business growth

PROCESS

• Perform productivity analysis to drive efficiencies (store, space, category, staff)
• Consolidate all retail related reports for routine business updates
• Track and benchmark (internally & externally) the markets\' performance, identify areas in need of support and develop projects with the markets to improve performance
• Key Lead for Retail Operations in country and APAC initiatives
• Update and use reports such as GROW, IST, Store Visit Pack, MSTR
• Drive Omni channel mindset in stores and enable teams to use Omni channel tools to the full extent viz. Ship From Store (SFS), Click & Collect, etc
• Key Liasion to inter departments for any technical troubleshoot

PROJECT

• Project lead for digital, OMNI, retail projects and initiatives (KRONOS, Thinktime, BITM, Smart Stores, Membership, Sustainability etc)
• Project lead for APAC pilot roll out

PEOPLE

• Partner with Assistant Manager, Training to optimise all trainings (product; onboarding; service levels and APAC led programs)
• Work with Area Managers/District Managers to ensure all training executed have positive measurements
• Develop sales incentives and retail staff motivation programs
• Coach and develop Area Managers/District Managers to ensure high quality performance
• Key lead to manage recruitment across all Retail Stores
• Ensure SIC development and progressions through various training program (in-country and/or APAC led)
• Conduct where necessary disciplinary actions where required

PREMISE

• Key lead Market Place Strategy to roll out plans with RD
• Manage the opening process for new stores, by proposing new store locations, providing official sign-off for new stores (financial simulations, BPM submissions), and monitoring the operational processes related to the store opening (store development, layout planning, marketing, etc
• Supervise and lead management of the store portfolio opening/closing and remodels
• Landlord management of existing store leases and potential new locations
• Key personnel to maintain the MAPP

Key Relationships:

• Buying, Visual Merchandising, Training, Brand Communications, Store Development, Finance, HR, Ecommerce, Membership, Digital, APAC DTC, Country Manager, Tech Team, Membership team
• Landlords and Mall Management

Knowledge, Skills and Abilities:

• Excellent attention to detail, operational and analysis skills
• Structured, process oriented at the same time approachable and strong interpersonal skills and is able to achieve desired results in a face-paced, highly competitive and multi-tasking environment
• Excellent communication skills including impactful presentation skills, influencing, negotiating, and change management

Experience Requirements:

• Degree in Retail Management or Business Management or related field
• Strong leadership skills with a minimum 4-5 years\' experience in retail leading multi store retail teams
• Strong knowledge of the footwear, apparel, retail industry
• PC literature, excellent oral and written communication skills in English and local languages

AT ADIDAS WE HAVE A WINNING CULTURE. BUT TO WIN, PHYSICAL POWER IS NOT ENOUGH. JUST LIKE ATHLETES OUR EMPLOYEES NEED MENTAL STRENGTH IN THEIR GAME. WE FOSTER THE ATHLETE\'S MINDSET THROUGH A SET OF BEHAVIORS THAT WE WANT TO ENABLE AND DEVELOP IN OUR PEOPLE AND THAT ARE AT THE CORE OF OUR UNIQUE COMPANY CULTURE: THIS IS HOW WE WIN WHILE PLAYING FAIR.

• COURAGE: Speak up when you see an opportunity; step up when you see a need..
• OWNERSHIP: Pick up the ball. Be proactive, take responsibility and follow-through.
• INNOVATION: Elevate to win. Be curious, test and learn new and better ways of doing things.
• TEAMPLAY: Win together. Work collaboratively and cultivate a shared mindset.
• INTEGRITY: Play by the rules. Hold yourself and others accountable to our company\'s standards.
• RESPECT: Value all players. Display empathy, be inclusive and show dignity to all.

adidas celebrates diversity, supports inclusiveness and encourages individual expression in our workplace. We do not tolerate the harassment or discrimination toward any of our applicants or employees. We are an Equal Opportunity Employer.

Job Title: Senior Manager, Retail Operations

Brand: adidas

Location: Singapore

TEAM: Retail (Back Office)

State: 01

Country/Region: SG

Contract Type: Full time

Number: 497923

Date: Jul 28, 2023

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