Job Description

As a Senior Patient Service Associate, you should possess a friendly and proactive customer service, to anticipate customer needs and reach out to them. The key aim is to provide warm welcome and exce As a Senior Patient Service Associate, you should possess a friendly and proactive customer service, to anticipate customer needs and reach out to them. The key aim is to provide warm welcome and excellent service for all internal and external customers at all time. You will be responsible for the following: Attend to all matters related to the main lobby daily operation and service delivery Attend to all matters related to the Automated Visitor Management System (AVMS) daily operation and service delivery Supervision and enhancement of grooming, service level and professionalism of Lobby Team Ensure all patients and visitors receive warmest welcome and assistance required Identify patients and visitors' need and work with RO to generate and implement initiatives to meet those needs Lobby & Safety Ensure that image and presentation adheres to AH standards Ensure safe and presentable environment Ensure safety protocols are in order Report to RO and related locations immediately for any irregularities Patients and Visitors Experience Welcoming and sending off all patients and visitors at the driveway To assist all patients and visitors with the registration at the lobby kiosks To provide assistance and direction to the clinics and locations Manage patients and visitors' enquiries and liaise with stakeholders Attend to all feedback and resolve issues To obtain at least 1 compliment with name on monthly basis Team Members Conduct daily check on Team's image and grooming standards before roll call Conduct training for the team members Resolve and Report to RO on daily activities Delivery of food and other items to the patients as and when required To assist supervised swabs when needed Any other matters as and when needed by Management Requirements GCE A-Levels, Diploma and above Good communication skills. Ability to speak a second language will be an advantage. Good customer service skills. Prior experience in hospitality or service industries will be an advantaged Proficient in computer skills for registration and data entry Team player with good communication and interpersonal skills Able to multitask and work in a fast-paced environment Candidates should be comfortable/flexible with conducting supervised swabs Candidates should be able to work 12 hours shift per day and or on weekends/public holidays If the role sounds interesting to you, please contact [HIDDEN TEXT]' to understand more on the role. Please indicate the position that you are interested in the subject heading.