Job Description

"To be the most loved everyday food and groceries destination!" - that\'s our mission at foodpanda (small \'f\').

foodpanda is the largest food and grocery delivery platform in Asia, outside of China. Operating in more than 400 cities across 11 markets, we continue to expand and grow in our core food delivery business, as well as in new verticals like grocery deliveries, with a strong tech infrastructure at our core. From our restaurants-partners, cloud kitchens and cloud grocery stores - foodpanda is just one tap away, getting everything you need into your hands quickly and conveniently!

We are looking for enthusiastic problem solvers to join us in scaling our platform, to digitalise businesses in Asia, uplift rider livelihoods and build a hyper-convenient platform for our customers. If you love working with technology to create solutions and are not afraid to roll up your sleeves to get things done, you will find your tribe here at foodpanda. Our diverse and high-performing team comprises people from more than 60 nationalities, and we welcome all experiences, backgrounds, and perspectives.

We are seeking a dynamic Senior Product Manager to provide a quick and satisfactory service at our agents fingertips tailored to the local challenges to resolve our customer issues. The Agent Platform team develops solutions for service agents across all DeliveryHero brands including foodpanda to serve a holistic group of users which includes customers, vendors and riders.

What\'s on the menu:

• Owning a significant scope with our in-house built Agent CRM.
• Collaborating with business, operations, and technology teams to ensure alignment.
• Working very closely with product, tech, design, analytics, and operations stakeholders to form the vision, strategy, and roadmap.
• Key person on the team driving ideation, development, and launch of innovative solutions that will be used in all Delivery Hero brands.
• Serving as a role model in product manager competencies for other PMs by demonstrating best practices and fostering a culture of continuous improvement.

What you can bring to the table:

• Bachelor\'s degree in Business, Computer Science, Natural Science Studies, or a related field. MBA or relevant postgraduate degree is a plus.
• Proven experience of more than 6 years in a product management or closely related role, preferably on the B2B and/or platform solutions.
• Experience in managing and driving product definition and improvement in KPI metrics, fostering strong partnerships with teams across the company, and advocating on behalf of customers.
• Good understanding of the technical architecture of web applications.
• Structured, organized, and ability to prioritize different tasks and work.
• Excellent communication, presentation, and interpersonal skills.
• Curious, not afraid of challenging the status quo, and paying attention to detail.
• Prior experience in Customer Support solutions is a plus.
• Previous experience in managing people or a team is an additional advantage.

What we offer:

• A dynamic and challenging work environment.
• A company committed to developing you personally and professionally.
• A great working atmosphere with regular company and team events.
• A vibrant and international team committed to diversity and inclusion.
• Responsibility from day one in a fast growing and global company.
• Other benefits include free food, health and dental insurance, and learning and development opportunities!

Our parent company, Delivery Hero, is a global leader in the food delivery industry processing over 3 million orders every day and operating in 40+ markets in the world, with 18,000 employees and approximately 500,000+ restaurant partners.

Foodpanda