Job Description

ABOUT CIRCLESFounded in 2014, Circles is a global technology company reimagining the telco industry with its SaaS platform - Circles X, helping telco operators launch and operate successful digital brands through its offerings.Having pioneered a successful blueprint for disrupting the telco space in Singapore, Circles has since launched its own digital telco, Circles.Life, in Singapore, Taiwan and Australia. Circles has also partnered with other telco operators to launch digital services, enabling our partners to accelerate growth and capture market share within a short period of time.Today, Circles is partnering with operators in 14 countries to deliver delightful digital experiences to millions of people through our businesses.We are backed by global investors such as Warburg Pincus, Peak XV (f.k.a. Sequoia), EDBI and Founders Fund - renowned backers of industry-shaking innovators.ABOUT THE ROLEWe are looking for a strong Senior Product Manager to lead our product portfolio for improving Customer Lifetime Value across Circles.Life B2C markets in Singapore and Australia. The role will be responsible for driving engagement, retention and monetization initiatives to increase CLV of our existing subscriber base across these countries.At Circles.Life, our vision is to create 1Bn+ digitally empowered and delighted users across the world. In pursuit of this vision, your role will be to build innovative products that empower more users to lead and enjoy digital lifestyles. These products will range across their connectivity needs where we enhance, for example, their 5G and gaming experiences to their non-telco needs where we offer lifestyle products across travel, dining, wellness and shopping through our rewards and marketplace products.This role will report to the Director of Product, B2C and will be based in Singapore.WHAT YOU\'LL BE DOING

• Product Strategy: Develop and execute a clear product strategy (with support from Director, Product) that aligns with the company\'s vision.
• Cross-Functional Collaboration: Collaborate closely with cross-functional teams, including design, engineering, marketing, and data analytics, to ensure the successful delivery of product initiatives.
• Market Research: Stay current with industry trends, market dynamics, and customer preferences, conducting in-depth market research to identify new opportunities and challenges.
• Product Development: Oversee the end-to-end product development process, from ideation and concept validation to launch and post-launch optimization.
• Metrics and Analytics: Define and track key performance indicators (KPIs) to measure product success and iterate on features based on data-driven insights.
• Customer Focus: Champion the customer voice within the organization, advocating for user-centered design and continuous improvement of the customer experience.
• Risk Management: Identify potential risks and develop mitigation strategies to ensure the successful delivery of products on time and within budget.
• Stakeholder Communication: Effectively communicate product updates, progress, and outcomes to internal and external stakeholders, including executives and investors.

WHO YOU ARE

• Minimum of 4 years of experience in product management, preferably in consumer-facing tech companies.
• Proven track record of innovating and driving impact in terms of CLV through customer engagement, retention or monetization.
• Strong understanding of business impact, especially revenue and margins based on user segments, adoption, discounting and cannibalization.
• Strong understanding of user-centered design principles and the ability to champion the customer\'s perspective.
• Exceptional strategic thinking, problem-solving, and decision-making skills.
• Excellent communication and interpersonal skills, with the ability to influence and collaborate effectively with cross-functional teams.
• Data-driven mindset with the ability to leverage analytics to inform product decisions.
• Strong project management and organizational skills.
• Bachelor\'s degree in business, computer science, or a related field (MBA is a plus).

To all recruitment agencies: Circles will only acknowledge resumes shared by recruitment agencies if selected in our preferred supplier partnership program.Please do not forward resumes to our jobs alias, Circles employees or any other company location. Circles will not be held accountable for any fees related to unsolicited resumes not uploaded via our ATS.Circles is committed to a diverse and inclusive workplace. We are an equal opportunity employer and do not discriminate on the basis of race, national origin, gender, disability or age.

Circles.Life