Job Description

What the role is:The Government Technology Agency (GovTech) is the lead agency driving Singapore\'s Smart Nation initiatives and public sector digital transformation. As the Centre of Excellence for Infocomm Technology and Smart Systems (ICT & SS), GovTech develops the Singapore Government\'s capabilities in Data Science & Artificial Intelligence, Application Development, Smart City Technology, Digital Infrastructure, and Cybersecurity.At GovTech, we offer you a purposeful career to make lives better. We empower our people to master their craft through continuous and robust learning and development opportunities all year round. Our GovTechies embody our Agile, Bold and Collaborative values to deliver impactful solutions.GovTech aims to transform the delivery of Government digital services by taking an "outside-in" view, putting citizens and businesses at the heart of everything we do.Play a part in Singapore\'s vision to build a Smart Nation and embark on your meaningful journey to build tech for public good. Join us to advance our mission and shape your future with us today!Learn more about GovTech at tech.gov.sg.The Government Digital Product (GDP) Team aims to orchestrate the digital transformation of government. Our team aims to design and develop software applications that help government agencies to better serve the needs of the people of Singapore with the right technologies and better user experience.We are looking for passionate product managers that are enthusiastic in driving strategic product initiatives, building high performing cross-functional teams and ensuring that our digital solutions meet the needs of both agencies and citizens.What you will be working on:Product Strategy & Vision

• Collaborates with stakeholders and team to define the product vision, speed-to-market strategy, roadmap and clear, impactful objectives that align with the overall business strategy, product vision and digital adoption strategy.
• Develop a deep understanding of user needs to deliver impactful solutions
• Define success metrics and constantly measure the impact of the product(s)

Stakeholder Management

• Collaborate with stakeholders across potentially multiple agencies and users to gather requirements and feedback
• Communicate product updates, strategy and performance metrics to stakeholders clearly and effectively
• Elicit business/user requirements and translate them into user-stories
• Continuously finds means and ways to improve and streamline work processes

Product & Team Leadership

• Lead and build high performing cross-functional team(s) that includes UX designers, software engineers, business analysts and/or product managers to deliver digital products that achieves business outcomes
• Work closely with UX designers to plan research objectives, organise activities such as product conceptualisation workshops, business process re-engineering and Usability Tests
• Analyse requirements to drive the design or review of test cases/business model/processes
• Work with Quality Engineer and business users to plan User performance testing of the system
• Work with Quality Engineer and business users to plan for UAT, coordinates and monitor progress and acceptance of UAT
• Continuously finds means and ways to improve the products in a most cost-effective approach

Data-Driven Decision Making

• Utilise data and analytics to inform product decisions, measure performance and identify opportunities for improvement.
• Monitoring key metrics and user feedback to iterate and enhance product offerings
• Work effectively with cross-functional development teams and business stakeholders to deliver an end-to-end fully functional product that achieves business outcomes.

Innovation & Best Practices

• Identify and implement industry best practices and emerging technologies to improve product effectiveness and efficiency
• Foster a culture of innovation within the team and encourage creative problem-solving approaches.

What we are looking for:

• More than 6 years of relevant experience as a Senior Product Manager or Senior Programme Manager.
• Excellent business acumen and strategic thinking for product implementation and growth.
• Experience with web-based and business process software systems implementation.
• Good written and verbal communication.
• Ability to work effectively as an individual or with a team to understand and interpret requirements leading to technical implementation.
• Able to engage stakeholders and manage their expectations.
• Ability to work effectively and independently under pressure, meet deadlines, multi-task and to prioritise tasks effectively.
• Demonstrate motivation to learn new skills and technologies.

Good to have:

• Experience in Agile methodology and UX development environment
• Knowledge of data analytics and experience working in an agile environment are bonuses
• Experience with focus group and workshop facilitation
• Experience with agile tools like Figma, Miro and JIRA
• Certified Scrum Master or Certified Product Owner and/or Certified Business Analysis Professional are bonuses
• Experience or involvement in modernization projects, including transitioning legacy systems to modern platforms, will be a significant advantage.

Our employee benefits are based on a total rewards approach, offering a holistic and market-competitive suite of perks. These include leave benefits to meet your work-life needs and employee wellness programmes.We champion flexible work arrangements (subject to your job role) and trust that you will manage your own time to deliver your best, wherever you are, and whatever works best for you.Learn more about life inside GovTech at go.gov.sg/GovTechCareers.Stay connected with us on social media at go.gov.sg/ConnectWithGovTech.About Government Technology Agency:The Government Technology Agency (GovTech) is the lead agency driving Singapore\'s Smart Nation initiatives and public sector digital transformation. As the Centre of Excellence for Infocomm Technology and Smart Systems (ICT & SS), GovTech develops the Singapore Government\'s capabilities in Data Science & Artificial Intelligence, Application Development, Smart City Technology, Digital Infrastructure, and Cybersecurity. At GovTech, we offer you a purposeful career to make lives better. We empower our people to master their craft through continuous and robust learning and development opportunities all year round. Our GovTechies embody our Agile, Bold and Collaborative values to deliver impactful solutions. GovTech aims to transform the delivery of Government digital services by taking an "outside-in" view, putting citizens and businesses at the heart of everything we do. Play a part in Singapore\'s vision to build a Smart Nation and embark on your meaningful journey to build tech for public good. Join us to advance our mission and shape your future with us today! Learn more about GovTech at tech.gov.sg.

Government Technology Agency