Job Description

Nium, the Leader in Real-Time Global PaymentsAt Nium, we operate at the intersection of an increasingly interconnected world, where the traditional finance industry has been disrupted, and on-demand is in demand. Our payments infrastructure is leading a transformation in payments, enabling anyone, anywhere to make and receive payments instantly, regardless of the location or currency. We currently support:-Regulatory Licenses and Authorizations in 40+ Countries, enabling seamless onboarding, rapid integration, and compliance-190+ Pay Out Markets - 100+ in real time-35+ Pay In Markets-30+ Card Issuance Markets-100+ Supported CurrenciesToday, Nium is the leader in real-time global payments and the fastest way to send money across borders. We are co-headquartered in San Francisco and Singapore, with regional offices in Australia, Brazil, Hong Kong, India, Indonesia, Japan, Lithuania, London, Malaysia, Malta, Netherlands, and UAE.Instarem is a leading digital platform specializing in cross-border remittances and card services. We are dedicated to revolutionizing the financial experience for individuals and SMEs around the globe. Our mission is to deliver seamless, innovative, and best-in-class services that offer unparalleled customer experiences. As we continue to expand, we are looking for a talented and experienced Product Manager / Senior Product Manager to join our team and enhance the customer experience across our core products: the Instarem B2C and SME Platform.Role Overview:In this role, you will be pivotal in shaping and improving the customer experience across our product portfolio. Your responsibilities will include crafting and executing strategies to enhance user satisfaction, Net Promoter Scores (NPS), external ratings, and reduce user contacts while driving overall product excellence. This position demands a deep understanding of customer needs, a data-driven approach, and effective collaboration with global teams.At Instarem, product development is a highly collaborative process involving engineering, design, analytics, and customer-facing teams. You will join a group of exceptional Product Managers with a proven track record of building and scaling business and consumer products that impact millions of users worldwide. \ What You Will Do:

• Product Strategy and Vision:

• Lead the end-to-end product strategy and execution for enhancing the customer experience across Instarem\'s core products, including the Instarem B2C platform (web and app) and SME Platform.
• Develop and communicate the product vision, business case, and roadmap in alignment with Instarem\'s strategic objectives.
• Collaborate with cross-functional teams across regions to ensure cohesive execution and alignment with global business goals.

Customer and Market Research:

• Conduct comprehensive user research, gather Voice of Customer (VOC) insights, and work closely with operational teams to identify and address customer pain points.
• Perform market research to identify potential feature improvements and innovations that will differentiate Instarem\'s products in the market.
• Build and present compelling business cases for new features or products based on customer feedback and market analysis.

Product Improvement and Coordination:

• Regularly coordinate with other Product Managers to address pain points in newly launched or upcoming products, ensuring timely resolution and continuous improvement.
• Identify product enhancements to improve operational efficiency for customer service teams and drive productivity gains.

Roadmap and Execution:

• Develop and maintain a detailed product roadmap, prototyping plan, and product specifications with clear prioritization.
• Demonstrate excellent product judgment and communicate effectively with cross-functional partners and executives to drive product initiatives forward.

Collaboration and Support:

• Work closely with global product and engineering teams to ensure that platform architecture, documentation, and developer tools support an exceptional user experience.
• Foster a collaborative environment, leveraging insights from various teams to drive product excellence and customer satisfaction.

What We\'re Looking For:

• Experience:

• Minimum of 2-3 years of proven experience as a Product Manager or Senior Product Manager, with a focus on improving customer experience for digital products.
• Demonstrated experience managing and delivering complex product initiatives in a fast-paced environment.

Skills:

• Strong analytical skills with a data-driven approach to decision-making.
• Excellent communication and presentation skills, with the ability to engage effectively with stakeholders at all levels.
• Proficiency in market research, user experience design, and product strategy development.
• Ability to balance big-picture thinking with detailed execution, adept at building incremental features and prototypes as well as scalable solutions for demanding enterprise clients.

Qualifications:

• Bachelor\'s degree in Business, Marketing, Engineering, or a related field. An advanced degree or MBA is a plus.
• Experience in fintech or related industries is highly desirable.

\ Depending on your location, the General Data Protection Regulation (GDPR) and California Consumer Privacy Act (CCPA) may regulate the way we manage the data of job candidates. Please review our Candidate Privacy Notice for more information.Candidate Privacy Notice:What we offer at NiumWe Value Performance: Through competitive salaries, performance bonuses, uncapped sales commissions and robust performance reviews, we ensure that all employees are rewarded and incentivized for their hard work.We Care for Our Employees: The wellness of Nium\'ers is our #1 priority. In addition to many other benefits, we offer medical coverage, 24/7 employee assistance program, generous time off policies, and a year-end shut down. We also provide a hybrid working environment (3 days per week in the office).We Upskill Ourselves: We are curious, always want to learn more and upskill ourselves. As well as role-specific training, we also offer a global learning stipend.We Constantly Innovate: Nium continues to be globally recognized for its constant innovations, growth, and employee-centric mindset since our inception:-- .We Celebrate Together: Work is also about having fun with your colleagues and forging deep relationships. We host company-wide social events onsite and virtually, provide team morale budget and bonding activities, happy hours, team offsites, and much more!We Thrive with Diversity: Across 33 nationalities and 18+ countries, our diverse and multicultural team embodies our commitment to a safe and welcoming environment for everyone.What it\'s like to be a Nium\'erAt Nium we center our way of work around 3 core values globally:#KeepItSimple: We cut through complexity, simplify at speed and operate with scale in mind.#MakeItBetter: We build innovative solutions that make our customers\' lives better.#WinItTogether: We win in this competitive market by collaborating as one team.For more information, visit .

Nium