Job Description

Responsibilities / Tasks

1. Support smooth operation of the department for project commissioning and services

• Understand company published code of conducts & guideline.
• Undertake installation supervision, commissioning, product trials and trouble shooting at site.
• Provide feedback so that improvement can be implemented.
• Provide proper cooperation within department & other department and work to the benefit of the entire company organization.
• Ensure all tasks responsible for are properly handled and managed to meet schedule, requirement, expectation and within budgetary.
• Ensure proper documentation are completed, organized, and properly saved.
• Support Sales colleagues in technical argumentations and designing offers.

2. Improve Communication and Supplier handling regarding project coordination, commissioning & technical management:

• Encourage local contact for key OEM supplier in country.
• Monitor quality of local service by key OEM supplier in country.
• Assist country for technical clarification with key OEM supplier in country where applicable.
• Liaising of training by OEM supplier if available.

3. Quality Management such as service standard reporting format, warranty claim process/ procedure

• Clarification and understanding of claims from R&C/customer
• Assist on Legitimacy of claim received.
• Discuss and clarify for doubtful claims with project management team.
• Link up key OEM supplier in country for local service and advise.
• Identify improvement for process, personnel, equipment where needed.
• Attend to customer's claim under warranty, provide services on investigation, troubleshooting and solution.

4. Cooperation with Country Team to improve local technical & service competency

• Technical assistance on specification and standard.
• Assist & lead local engineer on service job on site
• Optimize local engineer pool of resources for service and utilization rate improvement.
• Trial test run, FAT & SAT support if applicable.

5. Technical assistance for SEA country

• Provide technical support for remote and site.
• Liaising of solution within APAC & with division.
• Site work reporting for job attended.
• Identify improvement for process, personnel, equipment where needed.

Your Profile / Qualifications

• Diploma / Degree in Engineering, Mechanical discipline
• Minimum 10 years of relevant field experience in service and commissioning in various industries such as Dairy, Food, Pharma, Chemical, Beverage, Marine and Oil & Gas.
• Able to carry out equipment and process optimization
• Knowledge in Programable Logic Control systems and it's working principles
• Good in troubleshooting and implementing software changes (Siemens, Allen Bradley, etc.)
• Good computer skills - Microsoft Office, Siemens applications
• Good working level of English - speaking and writing, knowledge in German language is an advantage.
• Ready to travel (Local and abroad) and work off-hours
• Holding a valid driving license preferred.
• QHSE Trained
• Emphatic with strong customer focus
• Technically inclined with good problem-solving skills and commercial affinity.
• Service oriented, patient, and a team player
• Expert in specific products, process, and all service offering
• Independent and technically inclined with proficient problem-solving skills

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