Job Description

As our very first Senior Retail Operations Trainer, you will play a critical role in developing a customer-centric high performing global retail operations team as Castlery expands its offline presence (SG, AU and US). You will lead the design, creation and delivery of a robust training curriculum, tailored to various retail roles, including store managers, ensuring that all retail staffs are equipped with the competencies required to provide top-notch experience for our customers. You will work closely with the business leaders and HR business partners to continuously deep dive into training needs and scale these interventions through in-store trainers/store managers.What you\'ll do:

• Conduct training sessions for retail staff across multiple markets, using various methods such as workshops, e-learning, and any other effective interventions.
• Partner with HR Business Partners to design and implement a training program specifically for store managers, ensuring they are equipped to lead their teams effectively and drive store performance.
• Lead the design and development of a global retail competency curriculum, focusing on key skills such as customer-centric customer service, product knowledge, interior styling, sales techniques, O2O tech & operations, and store operations.
• Provide guidance and mentorship to in-store trainers (e.g. store managers or team leaders) and develop continuous train-the-trainer programs to scale the impact.
• Develop assessment tools to evaluate the effectiveness of training programs and identify areas for improvement. Gather feedback from participants to continuously enhance the training experience.
• Stay updated on retail industry trends and best practices, incorporating relevant insights into the curriculum.

What you\'ll need:

• At least 5-7 years of experience in retail training, with a proven track record of developing and delivering training programs across multiple countries.
• Strong facilitation and presentation skills, with the ability to engage and inspire learners through adult learning principles and instructional design.
• Deep understanding of retail operations and world-class customer service standards.
• Demonstrated ability to work effectively with cross-functional teams and adapt training approaches for diverse audiences.
• Comfortable working in a dynamic, fast-paced environment, with the flexibility to adjust training programs as needed.
• Flexible with travelling during new store launches and for delivery of trainings.

Non-Mandatory Requirements:

• Experience in a fast-growing retail environment is a plus.
• Proficiency in developing e-learning content is an advantage but not a must.

What we promise:Our first promise - the ride of a lifetimeYou\'ll be joining a company in its most exciting phase; we\'ve proven our product market fit, and with the growing online penetration of furniture, we\'re now focused on hypergrowth. You\'ll have a front-row seat in witnessing the growth of our customer base and organization at a global level.Our second promise - a place to thriveWe\'re building a company that has people as one of the company\'s core pillars for success. It\'s our mandate to help every employee perform to their highest potential so that they can do the very best work of their lives here, at Castlery.We\'re committed to our employees\' growth, and continuously strive to ensure our employees are set up for success through their journey, starting with an excellent onboarding experience, and carrying over into emphasis on personal and professional developmentCastlery strives to maintain a psychologically safe, transparent, and flexible work environment to enable our people can perform at their best level and believes in partnering with our employees to raise that level as they grow with us.

Castlery