About our group:

This position will be in the Sales Operations group focused on account management. We are the customer facing portion of the group responsible for clearly communicating our customers needs within Seagate and reporting the status of the business to our management groups clearly and accurately. This position\'s customer base will be distribution business focused on supporting our sellers and distributors with their requirements.

About the role - you will:

Seagate is currently seeking a dynamic, highly motivated Sales Operations /Account Manager to be responsible for overseeing APAC / China / Japan distribution channel business via interactions with the local sales leads and distributors. Focus will be on analyzing pipelines, historical data, live communications, and material status to communicate regional status on revenue, finishing goods levels and goals to management. This role will report directly to the Distribution Manager of Account Management. You will:

• Have overall responsibility for revenue target accuracy and communications of regional status to revenue goals
• Build collaborative relationships on multiple organizational levels, with managers, partners and peers from diverse backgrounds across functional lines
• Act as a customer advocate when communicating requirements within the business
• Think big picture and have end goal in mind at each step of the process
• Analyze in real time to manage customer sentiment while discussing sensitive topics
• Monitor and report on aged Finishing Goods per region at distributor and at Seagate Factory
• Participate in and/or supports the development and execution of strategies to meet business objectives
• Manage the regions through conference calls, emails, and IM\xe2\x80\x99s to ensure data accuracy and goals are on track
• Manage customer inquiries for varying requirements and distribute them to the correct teams and ensure transfer of the asks are complete
• Have management of overall regional revenue
• Manage new product/customer penetration/up-sell to current customers
• Facilitating Accounts Receivables
• Monitors Daily Sales Order levels
• Manage commitments and expectations with the customer whilst liaising with the extended teams
• Communicate part and component end of life strategies with input from procurement
• Apply mentoring and coaching skills to motivate and guide other employees
• Share best practices with partners and peer groups

About you:

• Self-starter a must
• Proven ability to self-manage schedules and time, plan tactically, think strategically
• Demonstrate exceptional communication skills both verbally and written

Your experience includes:

• Proficient in data analysis utilizing Excel or Alteryx
• Able to illustrate data for exec level communications via utilizing proficiency in PowerPoint and Email correspondence
• Critically analyze and manage materials forecast and revenue inputs
• Knowledge of systems process and customer setups
• Minimum 5+ years\xe2\x80\x99 experience in a similar customer facing role
• Working knowledge of disk drives, storage subsystems, application platforms, and RAID
• A clear understanding of distribution customers / sales leader relationships
• Ability to understand product offerings as they relate to your customer base including New Product Introductions, current products, and End of Life (EOL)
• Bachelor\xe2\x80\x99s degree in business or a related field

Location:

The Shugart site (named after Seagate\xe2\x80\x99s founder, Al Shugart) is a research and design center. Easily accessible from the One-North MRT Station, many employees choose to take mass-transportation to work. Ample free on-site parking is also available. Being a purpose built building, The Shugart has excellent employee recreational facilities. Take an active break at our badminton courts, table tennis tables, in-house gym and recreation rooms. Our yoga and zumba classes are very popular. We also offer classes and interest groups in photography, gardening and foreign languages, and have various on-site celebrations, and community volunteer opportunities.
Location: Shugart, Singapore
Travel: Up to 10%