Job Description

About VERITAS

Veritas solves what no one else can. With an industry-leading product portfolio, we offer proven, modern, and integrated technology that brings together availability, protection, and insights. Our Veritas Enterprise Data Services Platform addresses current and future data issues end-to-end - keeping mission-critical workloads highly available, protecting data everywhere, and providing insights to optimize costs and maintain regulatory readiness.

Veritas supports 500+ data sources, 150+ storage targets, 50+ clouds, and any deployment model imaginable. We serve 99% of the Fortune 100, 90% of the Fortune 500, and are the market leader in Software-defined Storage, Data Protection, and Archiving.

Veritas Customer Success is responsible for ensuring that Veritas' customers are successfully exceeding the value of their investment in Veritas solutions and coordinating the company focus on the end-to-end customer relationship. Customer Success includes customer support and care, professional and business critical services, and renewal sales.



This position supports execution of the Global Channel strategy, offers insight, drives innovation to the broader business, drives simplification across the business processes and assists in the development and execution of key Global strategies for sustained growth.

As Senior Sales Operations Specialist, candidate is accountable for supporting the channel sales team, understanding the Channel business requirements, effectively presenting insights to the data that is being analyzed to allow for business related decisions.

In addition, the role will be responsible for managing Global Channel programs, ensuring they stay on track and report to leadership on progress, risks, issues and opportunities.

Responsibilities:

Collaborate cross-functionally with the Global Program team, Channel marketing, Channel & Enterprise Sales Teams, Renewals, Finance, Legal and Operations to ensure program optimization and compliance

Reporting/Analytics -Ability to analyze and report out on Partner and Program performance, calling out key indicators and comparisons

Program Management - Own and manage key areas of the Global Partner Program such as benefits and target tracking

Operations lead for program / Promo launches - represent Channel operations working with Marketing and Product Management driving increased pipeline

Channel Sales & Partner Training and Enablement - Ensuring all Channel Sales Teams & Channel Partners are trained and enabled on key process, system or reporting changes

Channel Sales & Partner Process optimization - drive process alignment/improvements initiatives and provide recommendations for process simplifications and ease of doing business

Channel forecast preparation

Quarter end support of Channel Sales and Partners

Qualifications:

Proficiency in English and a secondary language such as Korean or Japanese would be advantageous

Strong business analysis experience (including implementation, tracking, problem resolution and reporting) is preferred

Proven experience of building and retaining strong interpersonal relationships with key partners to deliver a smooth execution of common goals and business results

Ability to handle projects with multiple tracks as a high energy contributor

Ability to develop clear action plans and drive processes with numerous inter dependencies

Proficient in advanced Excel application

Attention to detail and commitment to high quality/accurate deliverables for customers

A successful track record of working with managers and executive at high levels in the organization as well as staff users

Experience leading change skills is essential

Meeting management and group process facilitation skills are required

Proven experience in Supporting Operations or Sales Operations, additional experiences of Program management is a plus

Ability to work in a fast paced, action orientated environment

At Veritas, we care about the causes close to your heart and enable you to volunteer, donate, and do good. If you only meet some of the asks for this role, that's OK! We value a diverse range of backgrounds and ideas and believe a more diverse and inclusive workforce makes a winning team. If you have the curiosity to learn and appetite to teach what you know, we encourage you to apply. Come as you are! Interested? Apply and find out more about #TeamVTAS!

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