Job Description

Summary \xe2\x80\xa2 The Sales Representative is a leading driver of our customer interactions and sales performance. They are the face of our customer experience approach and build deep relationships that deliver value for customers and patients in order to drive sales growth in a compliant and ethical mannerInternal Role Title: Sales AssociateLocation: Singapore #LI-HybridNovartis is unable to offer relocation support for this role: please only apply if this location is accessible for you.About the Role:We are looking for a Ophthalmology sales representative who is a leading driver of our customer interactions and sales performance. Medical representatives are the face of our customer experience approach and build deep relationships that deliver value for customers and patients in order to drive sales growth in a compliant and ethical mannerKey Responsibilities:

• Drive sales performance and competitive sales growth through the skillful orchestration of positive customer experiences

• Identify and prioritize high-potential customers through data analysis (HCPs and stakeholders) who influence prescription decisions

• Engage in value-based conversations (in-person and virtually) to understand critical customer challenges, decision-drivers, pain points and opportunities

• Personalize and orchestrate customer engagement journeys for target HCPs by reflecting customer preferences, leveraging available content and multiple engagement channels

• Build engagement by working in partnership with HCPs to develop a sustained collaboration over time for Novartis -Deliver memorable, customer-centric experiences beyond clinical differentiation by listening to their needs and understanding their healthcare environment

• Establish effective working relationships with opinion leaders and top medical influencers (at territory level) and challenge current behaviors in order to improve the patient journey (right patient, right time) -Develop Deep Customer Insights and Understanding

• Gather insights on the customer\xe2\x80\x99s business to uncover what is important to them

• Follow up on customer feedback and translate responses into actions that create additional value and exceed expectations

• Leverage available data sources to create, dynamically prioritize and adjust relevant territory, account and customer interaction plans

• Share customer insights with relevant internal stakeholders on an ongoing basis to support the development of product-and indication-related content, campaigns and interaction plans -Deliver Value to Customers and Patients

• Collaborate compliantly with cross-functional teams to design and implement solutions that address unmet customer and patient needs

• Act as a trusted partner to the customer for the purpose of helping them run their business; listen to learn; strive to deepen the relationship in a compliant and ethical manner; position themselves to create value-add solutions.

• Act with integrity and honesty by treating customers and colleagues in a transparent and respectful manner with clear intent.

• When facing ethical dilemmas, do the right thing and speak up when things don\'t seem right.

• Live by Novartis Code of Ethics and Values and Behaviors.

Essential Requirements:

• 5+ years of hospital experience and strong overall sales experience in pharma and good understanding of pharma for scientific selling

• Scientific educational background is big plus

• Resilience against the high pressured competition

Why Novartis: Our purpose is to reimagine medicine to improve and extend people\xe2\x80\x99s lives and our vision is to become the most valued and trusted medicines company in the world. How can we achieve this? With ourpeople. It is our associates that drive us each day to reach our ambitions. Be a part of this mission and join us! Learn more here: https://www.novartis.com/about/strategy/people-and-cultureYou\xe2\x80\x99ll receive: You can find everything you need to know about our benefits and rewards in the Novartis Life Handbook.Commitment to Diversity and Inclusion:Novartis is an Equal Opportunity Employer and take pride in maintaining a diverse environment. We do not discriminate in recruitment, hiring, training, promotion or other employment practices for reasons of race, color, religion, gender, national origin, age, sexual orientation, gender identity or expression, marital or veteran status, disability, or any other legally protected status. We are committed to building diverse teams, representative of the patients and communities we serve, and we strive to create an inclusive workplace that cultivates bold innovation through collaboration and empowers our people to unleash their full potential.Join our Novartis Network: If this role is not suitable to your experience or career goals but you wish to stay connected to hear more about Novartis and our career opportunities, join the Novartis Network here:https://talentnetwork.novartis.com/networkSkills Desired Account Management, Commercial Excellence, Communication Skills, Compliance, Conflict Management, Cross-Functional Coordination, Customer Insights, Ethics, Healthcare Sector, Influencing Skills, Negotiation Skills, Selling Skills, Technical Skills

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