Job Description

Date Posted: 2024-03-20Country: SingaporeLocation: 8 Kallang Avenue #07-01/09 Aperia Tower 1, SingaporeAt Otis, it\xe2\x80\x99s our people that make us different. Come and join OTIS today and be part of the Forbes 2023 World\'s Best Employers!Join the Otis family where collaboration, innovation, and empowerment help each individual and the company reach new heights.About YouYou will be responsible to manage a team of service and callback technicians in day-to-day operations and the productivity of each technician.Key ResponsibilitiesManage a team of service and callback technicians in the day-to-day operations of lifts and escalatorsResponsible for the productivity of each technicianMonitor of callback trend and implement actions to reduce callbackResponsible to eliminate Rebel and critical units (if any)Ensure that technicians attend to callback promptly and within the stipulated response timeEnsure that the equipment availability meets the required KPIEnsure that the equipment downtime is within the permitted repair timeEnsure that the equipment are serviced according to the servicing schedule and strictly no missed servicingAttend site meetings, fault callback meeting and ensuring that the follow up works are completed timelyVerification of existing inventory and preparation of purchase requisition and sales order via JDE systemExtract callback data for monthly report analysis via Service Management System (SMS) systemRecord and update order tracker promptly based on monthly forecast and perform goods receiving upon material delivery and job completionGather site findings and submit via field turn back (FTB) for defective componentsRecord technician\xe2\x80\x99s tools and equipment calibration expiry date on a monthly basisPrepare and issue PPE, tools and equipment to technicians as and when requiredResponsible for providing field and administration support to the service & operations teamsRequirementDegree/ Diploma in relevant Engineering DisciplineMin. 7 years of working experience as Service EngineerPrior experience in lift and escalator industry is preferredExcellent stakeholders management and interpersonal skillsAbility to multitask and work under pressureA leader and a team player, enjoy fast and dynamic multicultural work environmentIf you live in a city, chances are we will give you a lift or play a role in keeping you moving every day.Otis is the world\xe2\x80\x99s leading elevator and escalator manufacturing, installation, and service company. We move 2 billion people every day and maintain approximately 2.2 million customer units worldwide, the industry\'s largest Service portfolio.You may recognize our products in some of the world\xe2\x80\x99s most famous landmarks including the Eiffel Tower, Empire State Building, Burj Khalifa and the Petronas Twin Towers! We are 69,000 people strong, including engineers, digital technology experts, sales, and functional specialists, as well as factory and field technicians, all committed to meeting the diverse needs of our customers and passengers in more than 200 countries and territories worldwide. We are proud to be a diverse, global team with a proven legacy of innovation that continues to be the bedrock of a fast-moving, high-performance company.When you join Otis, you become part of an innovative global industry leader with a resilient business model. You\xe2\x80\x99ll belong to a diverse, trusted, and caring community where your contributions, and the skills and capabilities you\xe2\x80\x99ll gain working alongside the best and brightest, keep us connected and on the cutting edge.We provide opportunities, training, and resources, that build leadership and capabilities in Sales, Field, Engineering and Major Projects and our Employee Scholar Program is a notable point of pride, through which Otis sponsors colleagues to pursue degrees or certification programs.Today, our focus more than ever is on people. As a global, people-powered company, we put people \xe2\x80\x93 passengers, customers, and colleagues \xe2\x80\x93 at the center of everything we do. We are guided by our values that we call our Three Absolutes \xe2\x80\x93 prioritizing Safety, Ethics, Quality in all that we do. If you would like to learn more about environmental, social and governance (ESG) at Otis click .Become a part of the Otis team and help us #Buildwhatsnext!Otis is An Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status, age or any other federally protected class. To request an accommodation in completing an employment application due to a special need or a disability, please contact us at .Privacy Policy and Terms:Click on this to read the Policy and Terms

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