Job Description

We\'re looking for Marketing Cloud solution consultant who can deliver complex marketing cloud projects from strategy, design and configuration through to integration, testing and deployment; all while working alongside with our business and other delivery disciplines. This role is accountable for the digital marketing and marketing cloud capabilities of Singtel within Group IT: 1. Business requirements, functional design, process design (including scenario design, flow mapping, customer journeys), prototyping, configuration, testing, training, defining support procedures

2. Provide ongoing operational support for marketing / campaign solutions 3. Show marketers how to best create campaign and how to manage and use data for effective marketing campaigns 4. Collaborate with digital experts across disciplines to innovate and create great solutions

5. Ensure that proposed solutions are aligned and conformed to the defined architecture guidelines and roadmap

KEY RESPONSIBILITIES

1.Understand business requirements and objectives in order to analyze / assess the relevant customer data-sets needed and propose actionable marketing/campaign planning process

and its operations

2. Consult and guide users on their new initiatives or enhancements

3. Able to validate and challenge user requirements to ensure that appropriate due diligence is placed on requirements

4. Perform solution design and implementation related to digital marketing and marketing cloud platform that is in accordance with Group IT Strategy & Architecture

5. Integrate and maintain marketing cloud connector, Rest API, for real-time data exchange and for triggering email activity, etc, as well as SFTP jobs for batch data exchange

6. Deliver or support the development of cost estimates based on the solution design

7. Review and validate solution design and cost estimation provided by IT vendors

8. Provide User Acceptance Test (UAT) support to users

9. Support broad range of digital marketing projects related to marketing campaign, customer segmentation, campaign optimization, channels effectiveness etc.

10. Work with internal IT teams & Partners/Vendors to deliver/implement solutions from requirements till post go-live, and ensure they deliver solutions on-time, on-budget that fulfill

business requirements and functionality, operational and scalable

Education and Qualifications

Bachelor\'s degree in IT, Computer Science, Software Engineering, Business or equivalent.

Work Experience

Minimum *4 years of experience in digital marketing and marketing automation platform

• Minimum 2 years of hands - on working experience in using Oracle Marketing Cloud (including the journey builder, creation of campaigns, segments, integration, configuration and advanced automation

features)

• Good understanding of Marketing Cloud architecture and knowledge of the wider cloud ecosystem

• Experience in analyzing business requirements, deliver design and estimate, development, testing and production deployment of solutions for digital marketing or marketing cloud

• Proficiency with marketing automation best practices, lead management and performance reporting

• Working knowledge of API data integration, JavaScript, CSS, HTML, content strategies and web technologies (ad servers, browsers, cookies, etc)

• Working knowledge of CRM technologies (Oracle CRM, , Microsoft CRM, etc.)

• Good knowledge with Customer Life Cycle Management (Retention, cross-sell, up-sell & prospective, awarenessand rewards)

• Experience in conducting training to business users
• Good knowledge in SQL

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Additional Information

Career Level

Not Specified

Qualification

Not Specified

Job Type

Full-Time

Job Specializations

,

Company Overview

The Singtel Group is Asia\'s leading communications group. We provide a diverse range of services including fixed, mobile, data, internet, TV and infocomms technology (ICT) as well as digital solutions.

Our main operations are in Singapore and Australia. Headquartered in Singapore, Singtel has more than 130 years of operating experience and has played a pivotal role in the country\'s development as a major communications hub. Today, we continue to lead and shape the local consumer and enterprise market. Our Australian arm, Optus is a leader in integrated telecommunications, constantly raising the bar in innovative products and services.

We are a major communications player in Asia and Africa through our strategic investments in five regional mobile operators, namely Telkomsel (Indonesia), Globe Telecom (the Philippines), Advanced Info Service (Thailand) and PBTL (Bangladesh). The Group also has investments in Bharti Airtel (India), which has significant presence in Bangladesh, Sri Lanka and Africa.

We are a long term strategic investor and work closely with our associates to grow the business by leveraging our scale in networks, customer reach and extensive operational experience. The Group serves over 500 million mobile customers around the world. Singtel is the largest listed company on the Singapore Exchange by market capitalisation. We are also listed on the Australian Securities Exchange following our acquisition of Optus in August 2001. To serve the needs of multinational corporations, Singtel has a vast network of offices in countries and territories throughout Asia Pacific, in Europe and the USA, while Optus has a network of offices around Australia. The Group employs more than 22,000 staff worldwide.

Additional Company Information

Registration No.

199201624D

Company Size

More than 5000 Employees

Average Processing Time

25 days

Industry

Telecommunication

Benefits & Others

Medical, Sports (e.g. Gym), Business (e.g. Shirts), Family-friendly policies, SingTel Recreation Club, Work-life coaching

Singapore Post