Job Description

Role Description

• The Senior Solution Consultant is a customer-facing domain expert, drives innovative business solutions with our customers, by applying technical and business skills.
• The Senior Solution Consultant is responsible for providing guidance and consulting on client-facing solutions leveraging on a different cloud platform.
• The Senior Solution Consultant participates in delivery activities on select engagements for the client and with partners within the region.

• Evaluating the information gathered through workshops and stakeholder meetings
• Solving complex problems in a highly dynamic and agile environment
• Being a Subject Matter Expert on ServiceNow, practices, and familiar in multiple cloud environments
• Demonstrate to customers and prospects the experience of developing and extending applications on the platform
• Perform on-going support for customers
• Conduct architectural and/or technical workshops that may include enablement sessions
• Maintain high customer satisfaction through high-quality delivery

• Extensive JavaScript knowledge
• Extensive ServiceNow configuration knowledge
• Database knowledge (MySQL/Oracle/MariaDB)
• Web Service experience (REST/SOAP)
• Workflow Automation
• HTML, CSS, AngularJS
• Familiar with Agile/SCRUM methodology

• 4 years of Professional Experience
• 2-4 years of relavant experience

• Preferred Bachelor's Degree (Computer Science/Engineering)
• Preferred ServiceNow Certified
  Certified Service Now System Administrator
  Certified Implementation Specialist - ITSM/ITBM/SAM/ITOM
• Preferred ITIL V3 Certified

• Excellent verbal and written communication skills in English and Japanese/Mandarin/French (optional), with the ability to adapt messaging to varying stakeholder levels
• Highly motivated and driven, with keen attention to detail and the ability to multi-task in a self-managed environment
• Demonstrates strong coding style and practices