Job Description

Our Purpose

We work to connect and power an inclusive, digital economy that benefits everyone, everywhere by making transactions safe, simple, smart and accessible. Using secure data and networks, partnerships and passion, our innovations and solutions help individuals, financial institutions, governments and businesses realize their greatest potential. Our decency quotient, or DQ, drives our culture and everything we do inside and outside of our company. We cultivate a for all employees that respects their individual strengths, views, and experiences. We believe that our differences enable us to be a better team \xe2\x80\x93 one that makes better decisions, drives innovation and delivers better business results.

Title and Summary

Senior Specialist, Customer Success, Dynamic Yield

Dynamic Yield is on the lookout for a \xe2\x80\x9cdynamic\xe2\x80\x9d Customer Success Manager. This role is a critical juncture between our sophisticated software and client happiness. Our customers depend on being able to understand and best use Dynamic Yield products so that it\xe2\x80\x99s the perfect fit for their needs. This is a role for someone who understands the ins and outs of technical data, but has a knack for synthesizing the mountain of information and making it relevant for customers\xe2\x80\x99 business needs.

The Customer Success Manager assists with project delivery, clarification and explanation of a client\xe2\x80\x99s new product base, and being able to distill the complexities of data into meaningful and useful information for clients\xe2\x80\x99 success. Project management is critical to the success of Success Managers, as they must also be the connecting puzzle piece for internal teams and client expectations. Problem solvers, critical thinkers, and top-notch communicators are primed for success in this role.

The Task-at-Hand:
Utilize project management skills to drive all aspects of project planning, governance and onboarding including detailed deployment timelines and deliverable definitions, status communications, project success criteria, and issue mitigation and resolution
Evangelize adoption of the DY solution and achieving a high degree of customer satisfaction
Ensure appropriate resources are dedicated both internally and externally to meet/exceed project and customer expectations
Review overall project status with clients on a regular basis, usually in the form of conference calls, web presentations or onsite meetings as required
Serve as the primary point of contact to the client during implementations for all work related to the project
Deliver projects on-time and on-budget while communicating and resolving issues in a clear and professional manner
Communicate project status and issues internally across multiple organizational levels
Consult with clients on product features, functionality and onboarding best practices
Distill value matter data from complex databases and reports
Analyze data and deduct value-driving recommendations

Corporate Security Responsibility

All activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and, therefore, it is expected that every person working for, or on behalf of, Mastercard is responsible for information security and must:

Abide by Mastercard\xe2\x80\x99s security policies and practices;

Ensure the confidentiality and integrity of the information being accessed;

Report any suspected information security violation or breach, and

Complete all periodic mandatory security trainings in accordance with Mastercard\xe2\x80\x99s guidelines.

Mastercard