Job Description

The jobholder is responsible to provide a patient-centric, personalised, specialised and compassionate care to home care clients\xe2\x80\x99 needs, in accordance with established policies and procedures, standards of nursing care and practices.

Clinical and Psycho-social Aspect:

• Responsible for the provision and maintenance of quality and safe clinical services to the homecare clients which includes the following:
• Conduct initial clinical assessment of new clients
• Conduct 6 monthly review of existing clients and, as and when required when condition changes.
• Formulate individualised and holistic care plan, and review whenever required.
• Ensure proper and accurate nursing documentation.
• Perform nursing procedures in accordance with the core competencies as a Registered Nurse as specified by Singapore Nursing Board.
• Work closely with multi-disciplinary team comprising of Allied Health Professionals, Registered Medical Practitioner, etc.
• Liaise and communicate directly with clients and sponsors regarding any issues that may arise and provide solutions.
• Provide psycho-social support, such as establishing effective communication and understanding their psycho-social needs, etc.
• Liaise with clients and other stakeholders to refer to other relevant services, such as counselling, occupational therapy, dietetic, etc.

• Assist Senior Staff Nurse/Homecare Manger in supporting the daily operations of the home care department which includes the following:
• Handling home care enquiries and provide financial counselling when necessary.
• Providing administrative support, managing feedback, complaints and identifying situations where clients require additional attention, etc.
• Collaborating with other related departments, such as IT, finance, etc., to ensure smooth operational flow of the Home Care business.
• Coordinating clients\xe2\x80\x99 care arrangements, such as rostering, rotating 24 hours on-call basis for emergencies, etc.
• Achieve the set targets in meeting the profitability of the department.

• Provide training and supervision to the team of care staff, when required.
• Plan and coordinate the assignments of care staff according to their job scope and competencies based on client\xe2\x80\x99s care needs.
• Assist to manage a team of care staff and monitor their performances and developments.
• Assist to oversee the well-being of care staff and manage any staff issues, when required, eg. conflict management, clients\xe2\x80\x99 feedback about staff, etc.

• Lead quality improvement projects and initiatives
• Identify risks, mitigate and perform service recovery
• Conduct relevant audits in areas of job scope
• Manage and report any incident, and escalate when management decision is required

• Perform adhoc duties and responsibilities, as assigned by Homecare Head
• Cover duties of care coordinator, during his/her absence, if necessary

• Possess a Bachelor Degree in related field and/or Degree or Advanced Diploma or Diploma in Nursing will be an added advantage
• State Registered Nurse with valid practicing license issued by the Singapore Nursing Board
• Valid certification in Basic Cardiac Life Support (BCLS)
• At least 8 years\xe2\x80\x99 experience in management of department and have provide supervision to a team of subordinates