Company An early staged, mission driven company that\xe2\x80\x99s revolutionizing the way companies view IT productivity. The company helps global Fortune 100 companies with scaling next generation enterprise technology support services that accelerate user productivity through enhanced automation and highly personalized user experience. The goal is to be a trusted partner, collaborating with customers to design and implement user-centric, technology enabled support solutions at scale on a global basis. Position Reporting into the Production Operations team, our goal is to deliver excellent technical support with outstanding customer service, satisfaction, and timeliness. This position is part of the Enterprise Engineering organization and requires an agile, proactive mindset to drive efficient user support. Candidates must be passionate about technology, live for amazing customer service, and thrive in a fast-paced environment. This role will be responsible for supporting systemic issues that have been escalated from the L2 Support Team to ensure ongoing system availability and functionality. Responsibilities
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