Job Description

Why apply to Circles.Life? Circles.Life is not just your digital telco provider. Since our launch, we revolutionised the telco industry by seamlessly integrating both telco and digital lifestyle serv Why apply to Circles.Life Circles.Life is not just your digital telco provider. Since our launch, we revolutionised the telco industry by seamlessly integrating both telco and digital lifestyle services on our Circles-X platform. Over the past years, we have captured more than 5% market share in Singapore, launched in Australia and Taiwan while attaining record breaking CSAT and NPS (+50). We were voted the Top Employer in Digital Telco and also became an accredited winner in showcasing excellence in workplace culture in 2019. As we're growing to become the biggest and most loved brand, we are looking for a Senior SysOps Engineer Our Infrastructure Team at Circles.Life works hard to ensure our Infrastructure is highly available and scalable in order to deliver the digital user experience to our customers. Keeping our customer experience a simple process is not an easy task, and we provide a great environment and platform for our engineers to grow their skills and their career. In this role, you can expect: Working with and integrating new technologies to solve complex challenges! Exposure to working across different teams all the while sharing your ideas and innovating together in an open-culture concept! Taking the next step in your career by potentially moving to a Lead SysOps or DevOps Engineering role! As our Senior System Operations (SysOps) Engineer you will be given a unique opportunity to work on high impact projects across different teams. Your mission is to provide support for Information Technology (IT) assets and take ownership of related Key Performance Indicators (KPI), and your responsibilities include:- Timely resolution of internal end user help desk requests which includes but not limited to: Cloud services, Operating system, end user applications or hardware, network, VPN connectivity Ensuring availability of internal infrastructure (vpn, fiber backhaul, routers, firewalls, wifi, malware mitigation, system backups, etc.) Daily system monitoring and timely response and supporting on call duties. Periodic backup of critical platforms Periodic system upgrades for security and optimal operations Review of application and system logs IT related equipment testing and installation (NAS - Network Attached Storage, etc.) VPN service and Firewall policy management Wiki ownership which includes technical documentation, manuals and IT policies User account management on internal admin platforms. Management of third party vendors for hardware and licenses Manage & support edge server deployment remotely Must-Have's Minimum 4-5 Years' of Experience in a System Administration / Cloud Engineer or similar role Bachelor's Degree in Computer Science, Information Technology or any other relevant accolades Experience in Cloud Environment i.e. Deploy, manage and operate scalable, highly available, and fault-tolerant systems on AWS and/or GCP Experience in LINUX and Windows OS (Installation, troubleshooting etc.) Strong background in Network design and implementation i.e. subnetting, routing configuration, VPN Administration, Firewall Administration (Fortigate/Others) and etc Experience in either: Oracle OVM, Oracle database 11g (or 10g or 12g, etc), or Oracle RAC Experience in Atlassian stack (JIRA, Confluence, JSM, OpsGenie, etc.) Strong communication skills with the ability to work across multiple stakeholders Ability to take up ownership of various projects and work Experience in managing multiple external vendors Able to pick up new technologies and are keen on expanding your knowledge Nice-To-Have Knowledge or experience in DevOps, Automation or Multi-National Environment AWS Certified SysOps Administrator Knowledge or experience in IT Security To all recruitment agencies: Circles.Life will only acknowledge resumes shared by recruitment agencies if selected in our preferred supplier partnership program.