Job Description

Senior Systems Engineer
Senior Systems Engineers are responsible for designing, implementing, monitoring and managing the local and wide area networks of an organization. The role can include designing system configurations, documenting and managing the installation of a new network, maintaining and upgrading existing systems as necessary. Senior Systems engineers deal with both hardware and software.

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• Responsible for Pre-sales and Post-sales activities
• Involved in Project Implementation of Network and Security devices
• Provide consultation and phone/email/onsite technical support in ensuring customer satisfaction
• Work closely, coordinate and update plan of activities with Team Lead and Project Manager and Service Delivery Manager if working for project implementation and key accounts respectively
• Use essential job tools and applications diligently
• Properly update and close all assigned service desk cases as fast, timely and efficiently as possible.
• Acquire training and certifications related to product assigned
• Attend to client meetings and conduct Proof of Concept (POC) to clients
• Creates reports and implementation/support documentations
• Ensures availability in standby 24x7 for maintenance, incident support calls. Willing to be assigned on a shifting schedule - working from home or onsite
• Share knowledge and skills, provide technical guidance on other engineers
• Develop to be a Subject Matter Expert on assigned Network and Security product
• Acquire professional level of training and certifications related to product assigned and soft skills trainings

• A graduate of any 4-year IT related courses:

BS in Electronics Engineering BS in Electronics and Communications Engineering BS in Information Technology BS in Computer Engineering BS in Information System

• With at least 2 years of related experience in leading the implementation and taking the lead support on any of the following product solution:
  • Cisco
  • Aruba
  • Other IT Network products
  
  

• Holder of CCNA certification or any associate level of certification on networking and/or network security