Job Description

Overview

Wouldn\xe2\x80\x99t it be great to combine network deployment skills, People Management and an international dimension to contribute to a more sustainable aviation?

For the last 4 decades, SITA is operating a global network of 2,500 stations worldwide, across 172 countries providing services to 250 airlines and connecting 18,000 aircraft.

We are looking for you, a people manager with Mobile network deployment experience, to look after our network in the Middle East and Asia Pacific regions and lead our team of experts on this territory.

Reporting to the VP of Customer Service & Operations, the Senior Manager Radio Infrastructure Manager is overall responsible for the following key activities:

• Networks Deployment

• Networks Operations

• Networks Capacity Management

• Network availability & Performance trending

You will interact with the various functions within SITA FOR AIRCRAFT such as Engineering & Technology, Product, and other colleagues across the company, located in 20+ countries (Canada, United-States, France, Switzerland, Germany, Singapore, United Arab Emirates, Spain...)

At SITA, we are meeting the new needs of travel ...today! Evolving in a unique high performing culture, combining, telecommunication and Air Transport, where people do great things together. Our VHF network, which you will manage, will be a key pillar in SITA\xe2\x80\x99s contribution to a greener, more sustainable aviation through the enablement of flight and air traffic optimization.

Are you ready to join us?

Wait. You might wonder: \xe2\x80\x9cWhat do we do at SITA FOR AIRCRAFT?\xe2\x80\x9d

We make flight operations, air traffic management and aircraft maintenance more sustainable and efficient.

How? Enabling collaboration between people and organizations in the air transport industry through:

• Communication \xe2\x80\x93 connecting aircraft and people around the world

• Data & Platform - Turning aircraft data into valuable insight for the entire industry

• Applications \xe2\x80\x93 Empowering the industry with user-friendly tools that make flight operations more sustainable and efficient

Qualifications

Your mission

• Manage a multi-cultural team of about 10+ VHF and Infrastructure experts spread across two key regions: Americas and Europe. Your responsibilities as People Manager include:

• Setting Goals (timely and on-quality)

• Focusing on People Development

• Implementing regular check-ins

• Providing and receiving feedback

• Ensuring SITA Office presence

• Managing hiring when needed.

• Deploy stations ensuring site survey, selection of location, ordering of equipment.

• Manage the equipment lifecycle: stations monitoring, spares management, repair management.

• Ensure supply chain management for deployment and maintenance of the infrastructure: Logistics, Contracts (Airport/Premises, Vendors, Manufacturers, etc)

• Ensure a consistent level of service to achieve adherence to client Service Level Agreements.

• Establish and oversee operational practices for monitoring and supporting the environment, along with performance metrics and service levels that meet the business needs

• Lead the management of incidents through resolution.

• Navigate demanding internal and external clients and push toward project milestones.

• Develop accurate and timely communication with the other key stakeholders in the Customer Service & Operations, Engineering and Technology, Product organizations and the SFA Leadership Team when required.

• Develop process improvement for reporting, operational procedures, and tools assessment, responsible for SLAs development and reporting on VHF metrics.

Do you recognize yourself ?

• Drive & Problem Solver : You\xe2\x80\x99re ambitious, You work hard because you love it, you own things and get them done

• Analytical Mind : you challenge your assumptions, able to quickly identify and formulate problems, and support your analysis with data

• Growth over Ego : You are eager to learn, and receive hard feedback to grow. You let others speak and seek to understand their viewpoints.

• Team Player : you love to work as a team, share and win together. ( Victory and Failure are \xe2\x80\x9cWe\xe2\x80\x9d words )

• Effective Communicator : at all levels - technical resources, providers, customers, senior management.

• Calm & Structured : while working in a dynamic environment

• Keen to improve status quo - able to detect trends for improvement and drive change

Your experience

• Strong People Manager experience

• 5+ years\xe2\x80\x99 experience in telecommunications in large scale

• Strong experience in network deployment, experience in cellular network deployments is a plus

• Experience in Air Transport is a plus

• Knowledge of network protocols and hardware, RF/VHF communications & technologies is an asset

• Experience as an ongoing supplier and customer projects with demonstrated success in applying knowledge to build a successful client relationship and deliver desired internal and client-focused outcomes

• Formal project management training/certification/experience desired

• Experience in implementing service delivery metrics and reporting

• Fluent in English

It might not be for you

• We are inspired by a culture of performance and ambition. We have a startup-oriented culture in an international corporate world where everything is fast-paced and customers are demanding.

• You won\xe2\x80\x99t always be told what to do or how to do it

• We tell each other things, even if they are uncomfortable. We value growth over ego.

• Knowing how to debate and express disagreement is valued! We encourage critical and strategic thinking.

If all this makes sense with you, then we\'ll love working with you (and you with us!)

WHY JOIN US

Growth & Ambition - This is an incredibly varied role with a significant opportunity to have a huge impact and make a fundamental difference. You will be granted trust and autonomy to deliver results whilst developing a highly collaborative team.

Impact & Meaning - Playing a crucial role in the development of a company whose products are at the heart of building a sustainable aviation. Waking up in the morning feeling like you are making a difference is something!

What we offer

SITA\xe2\x80\x99s workplace is all about diversity: many different countries and cultures are represented in our workforce, and colleagues who\xe2\x80\x99ve been working here for decades collaborate with those just out of college and early in their careers.

We work together, in our magnificent offices, 3 days a week (and up to 5!).

We offer Flex-work:

• Flex-week: work from home up to two days a week

• Flex-in your day: you may wish to flex your arrival time at the office, to beat the rush hour, or you may want to leave the office earlier to pick up your children from school, or to go to your padel/tennis game. We support you in being open about your needs and routine with your manager.

• Flex-in your location: benefit for 30 working days from anywhere around the world each year !

\xe2\x80\xa6 and there is more.

Welcome to SITA

SITA is the world\xe2\x80\x99s leading specialist in air transport communications and information technology. We don\xe2\x80\x99t just connect the global aviation industry. We apply decades of experience and expertise to address almost every core business, operational, baggage, and passenger process in air transport.

We design, build, and support technology solutions all with one vision to create easy air travel every step of the way. As an organization, we cover 95% of all international air travel destinations and work with over 2,800 air transport and government customers in every corner of the globe. Are you ready to explore the opportunities?

Keywords: Aeronautical, Sustainability, International, Aircraft, Multi-cultural, Telecommunication, Infrastructure, VHF, International, Multi-cultural, Management, Opportunity, Mobile Operator, Network, Deployment, WAN, LAN

SITA is an Employment Equity Employer and values a diverse workforce. In support of our Employment Equity Program, women, Aboriginal people, members of visible minorities, and/or persons with disabilities are encouraged to apply and self-identify in the application process.

SITA