Job Description

Senior Vice President, Digital Lending

Posting Date: 05-Nov-2022

Location: Singapore, SG

Company: United Overseas Bank Limited

About UOB
United Overseas Bank Limited (UOB) is a leading bank in Asia with a global network of more than 500 branches and offices in 19 countries and territories in Asia Pacific, Europe and North America. In Asia, we operate through our head office in Singapore and banking subsidiaries in China, Indonesia, Malaysia and Thailand, as well as branches and offices.
Our history spans more than 80 years. Over this time, we have been guided by our values - Honorable, Enterprising, United and Committed. This means we always strive to do what is right, build for the future, work as one team and pursue long-term success. It is how we work, consistently, be it towards the company, our colleagues or our customers.

About the Department
We are building and expanding the best digital bank in ASEAN.

Traditional retail banking is changing rapidly, and will change even more in the next 10 years. We fundamentally rethink the retail banking strategy, business model and proposition, to stay relevant and keep up with the challenges that lie ahead in this rapidly evolving landscape.

UOB TMRW (pronounced as "tomorrow") empowers the digital generation with a full suite of banking solutions through a smart, mobile-only app. Our mission is to build and expand the best digital bank in ASEAN. Launched in Indonesia and Thailand as the first mobile only digital bank by United Overseas Bank (UOB) in ASEAN, TMRW offers innovative and simple solutions to help customers stay one step ahead of their finances. Our business model is powered by next-generation artificial intelligence, machine learning, data analytics, user interface design and smartphone capabilities. These include our own digital technology innovations as well as solutions provided through our collaboration with FinTech partners. We embrace a competitive strategy that focuses on customer intimacy, measured by net-promoter-score (NPS).

Since launch, TMRW has won many awards in total, including: Best Digital Bank in ASEAN, Best Digital Bank for Customer Experience and Best Bank for Millennials.

As we enter our next phase of growth, we are looking for entrepreniurial and open minded team players who are keen to learn, enjoy taking on multiple roles, and willing to step out of your comfort zone.

You will be the catalyst of change for UOB and be part of our exciting roadmap in the next chapter of growth. Get ready for an exciting career path in a start-up environment that is diverse and fast-paced, where you will have the opportunity to be engaged in transformative programs, and collaborate with business, and technology teams as well as regional and country stakeholders. We believe in empowering our people, giving them autonomy and ownership of what they do and their successes.

Join us to transform the future of banking and make banking simple, transparent and engaging!

Job Responsibilities
You will be part of a vibrant and dynamic team at the heart of the new UOB Digital Bank that is innovating the way the customers engage with the bank through the most personalized experience possible.
We are looking for an individual to help us manage the new generation of lending products for the Digital Bank that is focused on the customer and engagement. You will be the key liaison for the countries in our footprint and responsible for business performance tracking as well as product development/management.

• Drive the digital lending acquisition and portfolio growth in collaboration with Group and Country product, sales, marketing, partnership and credit teams

o Co-create and execute on the acquisition strategy, balancing between scale and quality customers whilst lower the cost of acquisition
o Co-create and execute new digital first product value propositions, pricing strategies, partnership opportunities to further scale and uplift revenue
o Collaborate with credit risk teams to optimize the risk strategy to increase funnel conversion for new to bank and existing to bank customers
o Work with onboarding, transact and serve build teams to design and develop best in class journey and experience for digital lending products

• Drive and manage all product performance metrics for unsecured lending products with the respective countries
• Provide insights into areas of underperformance and propose corrective actions
• Stakeholder management, ability to influence products and functions and operate effectively at all levels in a collaborative manner
• Ensure compliance in product governance and with regulatory requirements in designing product distribution process
• Work closely with Country and Regional stakeholders on appropriate operational procedures for products, services and systems
• Work closely with the Group and Country Product, Onboarding, Serve & Transact, Technology, Testing and project management office to execute the enhancements in the most efficient, highest quality and on time delivery.
• Keep abreast with market updates to ensure product relevancy

Job Requirements

• At least 12+ years experience in product and portfolio management with demonstrated track record of managing both country and regional portfolio for credit cards and unsecured loan products

• Good knowledge and appreciation of the challenges and opportunities of running a digital lending business with strong awareness of emerging innovation

• Thought leadership, experience and knowledge of digital lending & new product solutions, e.g. "Buy Now Pay Later"

• Demonstrated track record of having worked on large, strategic cross-functional projects and proven ability to take ownership and drive output independently.

• Customer Centric

• Ability to work and engage with all levels of the business across all the Digital Bank countries

• Consistently demonstrates clear and concise written and verbal communication

• Strong business acumen, analytical and presentation skills, meticulous, possess drive and initiative

• Able to work effectively independently and in a team

• Credit risk background and Professional Scrum Product Owner certification will be an advantage

Be a part of UOB Family
UOB is an equal opportunity employer. UOB does not discriminate on the basis of a candidate's age, race, gender, color, religion, sexual orientation, physical or mental disability, or other non-merit factors. All employment decisions at UOB are based on business needs, job requirements and qualifications. If you require any assistance or accommodations to be made for the recruitment process, please inform us when you submit your online application.

Apply now and make a difference.