Job Description

JLL supports the Whole You, personally and professionally.Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology to our clients. We are committed to hiring the best, most talented people in our industry; and we support them through professional growth, flexibility, and personalized benefits to manage life in and outside of work. Whether you\xe2\x80\x99ve got deep experience in commercial real estate, skilled trades, and technology, or you\xe2\x80\x99re looking to apply your relevant experience to a new industry, we empower you to shape a brighter way forward so you can thrive professionally and personally.Senior Workplace Experience CoordinatorWork Dynamics - Integrated Facilities ManagementLocation: CBDJob SummaryThe Senior Workplace Experience Coordinator will play a crucial role in enhancing the workplace environment by developing and managing various initiatives and programs that promote engagement, well-being, and productivity. This client facing role requires a proactive, organized and people-oriented professional who can balance day-to-day operations with some strategic planning to create a great workplace experience.Key ResponsibilitiesProgram Development and ManagementAssist, design, implement and manage workplace initiative programs that promote employee engagement, well-being and productivity.Collaborate with cross functional teams to identify and address workplace needs and opportunities for improvement.Monitor and evaluate the effectiveness of workplace programs and initiatives, making adjustments as necessaryRelays relevant comments from customers directly to catering manager, team members, or client managers as necessary.Site OperationsEnsures that workplace service tickets are triaged resolved within established SLAs.Conveys relevant customer feedback directly to catering manager, team members, or client managers as needed.Being the regional SME support for events managementConducts onboarding sessions to ensure an exception experience for all new hires.Manage vendors ensuring they meet established SLAs.Prepares monthly and quarterly event report promptly for JLL to submit to the client.Ensure that all finance related matters are completed in a timely and accurate manner.Ensure prompt and accurate management of Purchase Orders in JDE.Perform any adhoc tasks as directed by the Facilities manager.Implement Industry Best Practice operations, in accordance with OpsAIDE standards and processes.Work closely with Onsite F&B Manager and Workplace Manager for all food related issuesCoordinates monthly audit and gathers comments using LI global platform.Events CoordinationPlan and execute workplace events, including meetings, workshops, and social gatheringsAccommodate event requests, changes, and last-minute adjustments promptly and courteously.Ensure all events align with the company\xe2\x80\x99s culture and objectives, providing a seamless and enjoyable experience for participants.Works with external vendors for rentals, equipment, etc. as needed.Client EngagementServe as the primary point of contact for employees and clients regarding workplace experience matters.Foster strong relationships with internal and external stakeholders to enhance engagement and partnership.Conduct regular Surveys and feedback sessions to gather insights and continuously improve the workplace experience.QualificationDiploma/Bachelor\xe2\x80\x99s degree or equivalent work experience3-5 years minimum prior relevant experience in hospitality, facility / property management, operations and/or knowledge of facilities management, preferredExceptional customer service skills and professionalism with a passion for hospitalityExcellent written and verbal communication skills with the ability to build relationships and collaborate effectively with diverse stakeholders.Ability to work independently \xe2\x80\x93 strong prioritization and time management skillsAbility to work with diverse teams \xe2\x80\x93 lead and/or follow; respectful, cooperative, accountableExcellent organizational skills and process managementAbility to adapt to new devices, technology, and applicationsProficiency with Microsoft Word, Excel and PowerPoint.Location:On-site \xe2\x80\x93SingaporeIf this job description resonates with you, we encourage you to apply, even if you don\xe2\x80\x99t meet all the requirements. We\xe2\x80\x99re interested in getting to know you and what you bring to the table!JLL Privacy NoticeJones Lang LaSalle (JLL), together with its subsidiaries and affiliates, is a leading global provider of real estate and investment management services. We take our responsibility to protect the personal information provided to us seriously. Generally the personal information we collect from you are for the purposes of processing in connection with JLL\xe2\x80\x99s recruitment process. We endeavour to keep your personal information secure with appropriate level of security and keep for as long as we need it for legitimate business or legal reasons. We will then delete it safely and securely.For more information about how JLL processes your personal data, please view our .For additional details please see our career site pages for each country.For candidates in the United States, please see a full copy of our Equal Employment Opportunity and Affirmative Action policy .Jones Lang LaSalle (\xe2\x80\x9cJLL\xe2\x80\x9d) is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process \xe2\x80\x93 including the online application and/or overall selection process \xe2\x80\x93 you may contact us at . This email is only to request an accommodation. Please direct any other general recruiting inquiries to our page
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