Job Description

Broad Function The Executive Assistant will be part of the Community & Integrated Care (CIC) Operations team to provide operations and administrative support for the following CIC Programmes (including but not limited to) to support the population he Broad Function The Executive Assistant will be part of the Community & Integrated Care (CIC) Operations team to provide operations and administrative support for the following CIC Programmes (including but not limited to) to support the population health work in the North Western Integrated Care Organisation (NW ICO): Hospital-to-Home (H2H) Medical Home (MH) Nursing Home Supportive Care (NHSC) The role will also include providing administrative support to the CIC Multi-Disciplinary Team (MDT) including but not limited to Doctors, Community Nurses, Allied Health Professionals, Pharmacists and Medical Social Workers, in planning, implementing and evaluating the CIC programmes. Key Responsibilities and Duties Specific Follow up with patient/patient's next-of-kin who have been referred to CIC Programmes their interest on the programme/s, so as to schedule the first appointment for home visitand/ortele-consultation Support the updating and tracking of CIC programmes patients' first appointments e.g. actualization of first home visit/tele-consultation to ensure patients are charged accordingly, rescheduling of first home visit and/ortele-consultation Work closely with CIC MDT and community partners to support the carrying out of the patient's first appointment e.g. preparing of patient case file for the first home visitand/or tele-consultation, appointment reminder calls to patients Perform checks/updates patient means-testing status, and submission of financial schemes/assistance applications for patient billing/subsidy claim processing Work with Patient Billing Services/Finance in checking and closing of cases for billing and processing of bill refunds (if any) so as to ensurepatients are charged accordingly Manage referrals from clinical departments and/orother healthcareorganisations Procure, track and manage the department consumables inventory stock, medical equipment and resources required by CIC clinical team for the CIC programmes Track CIC MDT's claimsfor submission to MOH, NHG and Woodlands Health's Senior Management (whichever appropriate). This includes addressing claim errors Managethemaintenance/fault-reporting of medical and non-medical equipment belonging to the department with the relevant departments/vendors.Duties will include (but not limited to): collection of blood glucose monitoring devices for maintenance service rendered by vendor Plan and plot CICMDT'srosters and calendars forbeyondoffice hours'duty, triage duty,MDTcase discussions, scheduling of CIC patients' appointments for home visitand/or tele-consultation, pandemic outbreak planningetc. Support room set upand preparation of materials/equipment for CIC programme related telehealth/teleconsultation sessions Work with HR and respective leads of the CICMDTto provide administrative support for the on-boarding and off-boarding of CICMDTmembers e.g. applying of required systems access etc. Involve in the development of the department work flows, processes, policies and work documents for e.g. work instructions, guidelines, forms Support the collation of data/statistics for tracking, analysis and reportingpurposes. May be required to do simple analysis of data/statistics General Provide administrative support to all CIC programme related meetings / training sessions, including but not limited coordinating, scheduling meetings/training sessions, sending invites for all meetings/training sessions, book room, prepare room and set up zoom etc. Perform ad-hoc duties as and when assigned/required Job Requirement Diploma holder/GCE 'A' Level or equivalent At least with minimally 1 to 2 years of working experience preferred for Executive Assistant At least with minimally 4 years of working experience preferred for Senior Executive Assistant Customer-facing experience in healthcare setting will be an advantage Able to communicate fluently in English and Mandarin or Bahasa Melayu. Proficiency in dialect/third language is an advantage Possess a positive, proactive working attitude and able to manage various tasks concurrently with specific timelines Possess excellent interpersonal, service and co-ordination skills Enjoy working in a fast paced and dynamic environment both independently and as a team player, yet is organised and meticulous Proficient in full suite of Microsoft Office tools - Microsoft Excel, Word and Powerpoint Staff may be nested at other NHG institutions e.g. Central Health, Yishun Health for learning purposes Please be informed that only applications submitted through NHG Career Webpage (corp.nhg.com.sg/Careers), WHC Career Webpage (whc.sg/joinus), JobStreet Singapore (jobstreet.com.sg), Singapore Medical Association (sma.org.sg), Singapore Nurses Association (sna.org.sg), MyCareersFuture.sg, LinkedIn and WHC appointed recruitment agencies will be considered. 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