Job Description

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Mandai Wildlife Group is dedicated to caring for the planet and protecting animals and nature. Conservation education is intrinsic in all interactions with the Group, to inspire action for a healthier world.

Mandai Wildlife Group is the steward of Mandai Wildlife Reserve, a unique wildlife and nature destination in Singapore that is home to world-renown wildlife parks which connect visitors to the fascinating world of wildlife. The Group is driving an exciting rejuvenation plan at Mandai Wildlife Reserve, adjacent to Singapore\'s Central Catchment Nature Reserve, that will integrate five wildlife parks with distinctive nature-based experiences, green public spaces and an eco-friendly resort.

Mandai Wildlife Group advocates for biodiversity, contributes leading wildlife research, develops innovative solutions to promote living sustainably, and collaborates with conservation partners in Singapore and Southeast Asia.

The Group provides funding and in-kind support to Mandai Nature for conservation work across Southeast Asia.

Mandai Global, an entity that is part of the Group, will establish and operate new lines of business anchored in creating positive outcomes for nature and wildlife.

This role involves Indoor Attractions pre-opening planning, building an effective and motivated operation team, overseeing indoor attractions operations to ensure a great experience and safety, and driving initiatives to achieve organizational goals. The ideal candidate will have a strong background in operations management, exceptional leadership skills, and a passion for creating memorable experiences and achieving success.

Job Duties and Responsibilities:

Pre-Opening Planning

\xc2\xb7 Work closely with Mandai Product Development team and coordinating various transitioning phases.

\xc2\xb7 Establish new facilities requirements, including FFE list with various departments to ensure all necessities are in place according to milestones and to specifications set.

\xc2\xb7 Identify and develop contingency plans for potential challenges on operational processes, maintenance and guest experience issues.

\xc2\xb7 Collaborate with relevant authorities to obtain necessary permits and certifications.

\xc2\xb7 Create working instructions and/or SOP for both testing & operating phases that includes all in park operational procedures, safety protocols, and guest service standards.

\xc2\xb7 Ensure manpower readiness of the attraction including but not limited to manpower planning, recruitment, training and onboarding.

\xc2\xb7 Any other job duties as assigned

In-Park Operations

\xc2\xb7 Oversee the team and manage day-to-day operations, including staff rostering and deployment to ensure efficient and effective operations of the attraction.

\xc2\xb7 Ensure delivery of exceptional guest experience and meet or exceed customer expectations including management of guest feedback on-ground and closing service lapses.

\xc2\xb7 Build, motivate and manage an effective team with a focus on the development and growth of team members

\xc2\xb7 Control costs by monitoring expenses, implementing cost-saving measures, and optimizing resource utilization.

\xc2\xb7 Any other job duties as assigned

Job Requirements:

\xc2\xb7 Diploma/Degree in Tourism/Hospitality Management or the equivalent.

\xc2\xb7 At least 5 to 8 years of experience in attractions industry in a guest-facing supervisory role.

\xc2\xb7 Proven leadership and people management ability to manage and motivate staff.

\xc2\xb7 Strong verbal and written communication skills.

\xc2\xb7 Positive attitude, resourceful, with a trail-blazer mentality and can-do spirit.

\xc2\xb7 Good organisational and time management skills with the ability to multi-task, prioritise and meet timelines.

\xc2\xb7 Able to work on weekends and public holidays.

Specialization : Indoor Attractions
Type of Employment : Permanent
Minimum Experience : 5
Work Location : Corporate Office

Mandai Wildlife Reserve