Job Description

What the role is:Looking for a job that actually makes a difference?Join us at the Forefront of Shaping Healthier LivesThe Health Promotion Board\'s vision is to make Singapore a nation of healthier people.
Come be a part of this journey if you\'re passionate about creating boundary-pushing work that drives behavioural change.You will be a part of HPB\'s Preventive Health Programmes & Rewards Division, Rewards Department, to optimize the use of rewards for positive behavioural outcomes that can help achieve HPB\'s vision of \xe2\x80\x9cA Nation of Healthy People\xe2\x80\x9d.WHAT YOU CAN EXPECTAs a key member of Rewards team, you will play an active role in managing customer service inquiries, overseeing the rewards budget and maintaining rewards data. You will also be involved in developing new app features which the tasks include driving alignment across divisions, tracking project progress, ensuring proper documentation, and providing support in user acceptance testing.You are expected to actively track rewards expenditures and work closely with the Finance team to report quarterly accruals and identify cost-saving opportunities. Additionally, it is important to closely monitor the credit line with SimplyGo and initiate top-ups as needed to maintain adequate funding levels. Lastly, ensure that payments to merchants and vendors are made on time.Your responsibilities extend to supporting the Data Office in the data migration process and reviewing the Rewards dashboard for any inaccuracies resulting from the data migration.BE PART OF THE TEAMJoin us if you are a good team player with strong interpersonal skills, the ability to communicate with people at all levels, and the ability to work independently and multi-task in a fast-paced environment. You should also possess:A minimum of 3 to 5 years of relevant experience in customer service/ client support jobs and project management. Candidates with experience working with government entities, healthcare institutions, and service providers are preferred.Required to possess emotional maturity and passion for customer service, as well as excellent interpersonal and communications skills.Experience in digital product development (e.g., app and systems development), data management, business analytics, and the PowerBI dashboard will be advantageous.In addition, having relevant qualifications or experience in Business Administration and data analytics, or a related field will be an added advantage.About Health Promotion Board:Established in 2001, the Health Promotion Board\'s (HPB) vision is to build a nation of healthy people. We aim to empower residents in Singapore to attain optimal health, increase the quality and years of healthy life, and prevent illnesses, disability and premature death. To achieve this, HPB drives national health promotion and disease prevention programmes, spearheads health education initiatives and creates a supportive environment in Singapore where healthy lifestyle options are available and accessible for healthy living every day.

Health Promotion Board