Job Description

Job Scope

The Senior/Patient Service Officer will manage all front desk functions of registration, admission, billing and payment collection, including handling of all enquires.

Roles and Responsibilities

a. To register patients for outpatient, inpatient and/or surgical day care services. Prepare all relevant admission documents including Medisave and/or Medishield applications and private insurance, and explain guidelines to patients and/or next-of-kin where necessary. b. To provide financial counselling on hospital’s bill size estimation based on estimate length of stay. c. To perform procedure(s) ordering (when required), verify charges and generate bill for payment. d. To perform cashiering duties including deposit, payment collection and terminal transactions. At end-shift closing, reconcile all receipts and generate cashier drawer reports. Accountable for daily collections and float, if any. e. To submit Medisave, Medishield and/or insurance claims and follow up on payment. f. To perform credit control management of outstanding balances and refund of credit balances. g. To attend to telephone and/or walk-in enquiries and provide directions where necessary including all feedback and escalate the same to the senior staff on duty, if required. h. To perform any other duties as assigned.

Qualifications G.C.E ‘O’ level or equivalent.

Experience Minimally 2 years’ experience in Business Office in the healthcare sector is preferred.

Skills a. Proficient in Microsoft Office. b. IT literate. c. Customer service.