Job Description

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Job Summary

If you are seeking for an opportunity to grow in the field of Service Administration, Emerson has an exciting role for you! The Service Administrator will support the Rest of South East Asia & Taiwan (SEAT) Measurement Systems Solution Lifecycle Services by providing administrative support and managing personnel and customer queries. The main duties include effective utilization of Oracle applications, preparing regular reports and organizing company records.

In This Role, Your Responsibilities Will Be:

Effective Oracle PA (Project Accounting) and Oracle GSOF (Global Sales Order Form) utilization to facilitate smooth operation execution and billing.

• Keep tracks of all the documents to be submitted and received from customer in document control register.
• Performs accurate and timely submission of reports (Backlog, Billing and Date Management).
• Performs receipt of Goods in Oracle System for all parts/inventory orders.
• Handles Trade compliance check prior to dispatch and item delivery and holds Shipment verification prior to delivery and invoice issuance.
• Prepares shipping documents for shipping - customer POs, warranty replacement, loan equipment, Service tools re-calibration, meters calibration etc.
• Coordinates with vendors, customers, forwarders and transporters for onwards shipments and delivery/return of goods.
• Monitors and updates orders & delivery status for POR Sales reporting, weekly.
• Submits Draft and Tax invoices to customers for completed service jobs
• Prepares Financial Plan, Fair Value and performs revenue/cost recognition in Oracle PA
• Process credits as needed, and assist accounting team on customer required documents, resolving discrepancies and issues.
• Updates customer regarding parts delivery status and coordinate any late delivery accordingly to order fulfilment team.
• Responsible for the timely dispatch of completed job invoices and all supporting document to general finance and customer.

Effective Oracle Field Service Cloud utilization to facilitate smooth operation execution.

• Handles verification/update of customer account and contact.
• Builds and updates Service Request (SR), field job creation and scheduling FSE for respective jobs.
• Assigns FSE for an internal activity, re-assigning field job, cancel field job, build/modify on call shifts and manage resources. Update and supervise the FSE schedule.
• Assists and facilitates FSE on the accurate usage of the Field Service Cloud.

Administrative Support

• Make arrangement for travel documents related to the service job.
• Manage local spare parts inventory and ensures Service tools are re-calibrated, updates record and monitors expiry.
• Ensures FSE movement records, FSMA to Oracle PA are updated timely.
• Responsible for monthly update of Booking report, Sales report, Backlog report, POR (President Operating Report) report, WIP report and etc.
• Processes and orders non-customer PO parts and ensure timely delivery of parts ordered.
• Coordinates to customers the status of parts delivery and FSE schedule.
• Ensures track proper Sales handover of PO Booking, generates, maintains, and provides record keeping functions for all orders.
• Assist with the logistic arrangement for education services at customer location.
• Prepares required documents for L/C negotiation with the bank.

Who You Are:

You quickly and critically take action in fast-paced and unpredictable situations. You learn quickly when facing new situations. You build partnerships and collaborative work to meet the target objectives set by the team.

For This Role, You Will Need:

• Diploma in Business, Engineering or equivalent with at least 5 years administrative experience; Oil & Gas Services experience will be an advantage.
• Proficiency in Microsoft Word/Excel/PowerPoint; preferably with prior experience on Oracle application suites and knowledge with PowerBI Dashboard.
• Familiar with shipping Incoterms, taxation, import/export permit, work visa and etc.
• Strong communication and interpersonal skills; must be team oriented.
• Keen learner, open to new changes and information and adaptability working in a fast-paced environment.

Our Commitment to Diversity, Equity & Inclusion

At Emerson, we are committed to fostering a culture where every employee is valued and respected for their unique experiences and perspectives. We believe a diverse and inclusive work environment contributes to the rich exchange of ideas and diversity of thoughts, that inspires innovation and brings the best solutions to our customers.

This philosophy is fundamental to living our company\'s values and our responsibility to leave the world in a better place. Learn more about our and about .

If you have a disability and are having difficulty accessing or using this website to apply for a position, please contact: .

About Us:

Our Commitment to Our People

At Emerson, we are motivated by a spirit of collaboration that helps our diverse, multicultural teams across the world drive innovation that makes the world healthier, safer, smarter, and more sustainable. And we want you to join us in our bold aspiration.

We have built an engaged community of inquisitive, dedicated people who thrive knowing they are welcomed, trusted, celebrated, and empowered to solve the world\'s most complex problems - for our customers, our communities, and the planet. You\'ll contribute to this vital work while further developing your skills through our award-winning employee development programs. We are a proud corporate citizen in every city where we operate and are committed to our people, our communities, and the world at large. We take this responsibility seriously and strive to make a positive impact through every endeavor.

At Emerson, you\'ll see firsthand that our people are at the center of everything we do. So, let\'s go. Let\'s think differently. Learn, collaborate, and grow. Seek opportunity. Push boundaries. Be empowered to make things better. Speed up to break through. Let\'s go, together.

Accessibility Assistance or Accommodation

If you have a disability and are having difficulty accessing or using this website to apply for a position, please contact: .

Emerson is a global leader in automation technology and software. Through our deep domain expertise and legacy of flawless execution, Emerson helps customers in critical industries like life sciences, energy, power and renewables, chemical and advanced factory automation operate more sustainably while improving productivity, energy security and reliability.

With global operations and a comprehensive portfolio of software and technology, we are helping companies implement digital transformation to measurably improve their operations, conserve valuable resources and enhance their safety.

We offer equitable opportunities, celebrate diversity, and embrace challenges with confidence that, together, we can make an impact across a broad spectrum of countries and industries. Whether you\'re an established professional looking for a career change, an undergraduate student exploring possibilities, or a recent graduate with an advanced degree, you\'ll find your chance to make a difference with Emerson. Join our team - let\'s go!

No calls or agencies please.

Emerson