Job Description

Leng Kee Road


Full Time

Eurokars Group is one of Singapore's leading automotive groups, representing a portfolio of premium and luxury automotive brands, including BMW, MINI, Rolls-Royce, Mazda, Jaguar, Land Rover, and others. Established with a commitment to excellence, the Group provides end-to-end automotive solutions encompassing sales, after-sales service, and customer care. At Eurokars, we pride ourselves on delivering exceptional experiences to our customers, driven by innovation, professionalism, and a passion for quality. Our teams are empowered to foster long-term relationships, uphold high standards of service, and contribute to a dynamic, forward-looking automotive business. Eurokars Group continues to expand its presence in Singapore and the region, combining global brand expertise with a deep understanding of local customer needs.

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Duties & Responsibilities:

Handle customer inquiries and complaints regarding their vehicles, including receiving vehicles and opening Job Cards. Build and maintain strong relationships with customers to encourage repeat business, upselling, and ensure high customer satisfaction. Support technicians and workshop operations as needed. Provide quotations and advise customers on expected service timelines. Monitor recalls and campaigns to ensure they are completed whenever the vehicle is in the workshop. Foster team spirit and maintain motivation within the service team. Arrange chauffeur services for VIP guests or customers as required (for premium brands). Deliver an exceptional brand experience to clients, ensuring high standards of appearance, behavior, and service. Assist with vehicle pickup and delivery to and from the workshop. Provide timely updates to customers on work-in-progress and back-ordered parts. Accurately record vehicle service details during reception and ensure proper handover to customers. Ensure all work-in-progress is completed within designated timelines. Support marketing events and other customer engagement activities as required. Perform ad hoc tasks such as vehicle washing, topping up fuel, and guest pick-ups. * Undertake any other duties assigned by management from time to time.