Job Description

Riedel Communications develops, manufactures and distributes pioneering real-time networks for video, audio, data and communications for broadcast, pro-audio, event, sports, theatre and security applications worldwide. Our products reflect today's cutting-edge technologies, translating tomorrow's requirements into today's solutions. Riedel Communications also includes a large Managed Technologies Division that provides radio and intercom services, event IT solutions as well as fibre-based and wireless audio and video transmission systems for major events such as the Olympic Games, FIFA World Cups or our latest success story, the 36th America's Cup. The company is headquartered in Wuppertal and employs over 800 people at 20 locations (including Dubai, Sydney, London, Tokyo or Montreal) in Europe, Australia, Asia and North America. For our team at Riedel Singapore, we are looking for creative, flexible, pragmatic, and skilled individuals with superb communications skills and a love of problem solving in a fast-paced team environment. YOUR RESPONSIBILITIES

• Provide support to external and internal customers and contribute to the customer hotline as a first and second level Support
• Support customers with remote online sessions, when needed
• Reproduce issues in the lab
• Visit customers « on-site » to perform debug and resolve problems, when needed
• Execute commissioning of baseband and IP based audio and video systems
• Hand over systems to customers including training
• Participate in the 24/7 hotline
• Work closely with your Support, System Consulting & Sales colleagues in the region, at the headquarters and in cross functional teams with Product Management and R&D
• Regular trips to customers’ site
• Preparation of Demo equipment

YOUR QUALIFICATIONS

• Successfully completed university studies or equivalent trainee program in information technology, electrical engineering, or communications engineering - CCNA or ACE is a plus
• 2+ years of proven experience in a relevant market field, ideally in the broadcast and entertainment audio/video market
• Knowledge of communication, digital audio and IP video technology (AES3, AES67, SDI, ST 2110, ST 2022-6) as well as IP standards (TCP, UDP, IGMP, VLAN, PTP V-2, Multicast media traffic)
• Knowledge of fiber optic interconnected systems is a plus
• Passion about communication to customers and troubleshooting of electronic systems
• Self-organised and capable to self-educate on new technologies
• Team player that fits the personality and basic setting of an international, medium-sized company
• Ability to cross-domain thinking and willingness to collaborate closely with other company functions using excellent communication skills
• Mobility and willingness to travel (mainly in APAC)
• English (fluent), every other languages as a plus (par ex. Mandarin)

If all this speaks to you, come and let us create together as a Team the next chapters of our success stories! To achieve our goals, we are always looking for highly motivated and qualified colleagues to join our Family and grow with us. Riedel provides an innovative, collaborative, and diverse work environment, with great challenges. We believe and promote employee career advancement and offer flexible schedule as well as sustainable learning.