Job Description

• Implements and achieve the approved daily, monthly and annual targets.
• Closely coordinates with the Business Manager in ensuring compliance to prescribed service standards: reception, workshop and releasing.
• Reviews the Aftersales performance and conduct forecasting of targets for approval.
• Ensures well managed service workshop as indicated by the individual performance of the Service Technicians and Service Advisors.
• Regularly reviews warranty claims outstanding balance every month of each dealership and ensure issues/concerns which need to be discussed with Principal are done promptly.
• Ensures that the dealers implement prescribed service processes and standards to ensure customer satisfaction and retention.
• Ensures that all service request of customer are properly documented through Repair Order reconciled with other supporting documents.
• Work with service personnel to test-check if high quality service and repairs standards are maintained and customers receive prompt responses and repair status.
• Manage Parts Operations.

JOB SPECIFICATIONS:

• Candidate must possess at least a Bachelor's/College Degree in Automotive Technology, Mechanical Engineering or equivalent.
• At least 6 year(s) of working experience in the related field is required for this position.
• Preferably Supervisors/Managers specializing in Engineering - Mechanical/Automotive or equivalent.
• Excellent Customer-Relations/Customer-Handling skills.
• Good verbal and written communication skills.
• Applicants must be willing to work in San Fernando, Pampanga.
• Full-Time position(s) available.

Job Type: Full-timeBenefits:

• Additional leave
• Company car
• Company events
• Employee discount
• Free parking
• Fuel discount
• Health insurance
• Life insurance
• On-site parking
• Opportunities for promotion
• Paid training

Schedule:

• 8 hour shift
• Day shift

Supplemental Pay:

• 13th month salary

Ability to commute/relocate:

• San Fernando, Pampanga: Reliably commute or planning to relocate before starting work (Preferred)

Education:

• Bachelor's (Preferred)

Experience:

• Customer Relations: 6 years (Preferred)
• Automotive Industry: 3 years (Preferred)
• Mechanical/Technical: 6 years (Preferred)

License/Certification:

• Driver's License (Preferred)