Job Description

:This position plays a pivotal role in ensuring seamless operations and customer satisfaction.:xc2xb7 Be the first point of contact for customers, handling service requests and breakdown calls with professionalism and care.xc2xb7 Coordinate and dispatch Service Technicians and Engineers promptly to address customer needs.xc2xb7 Maintain and update service requests in SAP for streamlined tracking and resolution.xc2xb7 Monitor job progress, provide regular updates, and ensure timely feedback to customers.xc2xb7 Prepare, send, and follow up on quotations, ensuring accurate documentation for billing.xc2xb7 Schedule and manage preventive maintenance tasks to keep equipment running smoothly.xc2xb7 Collaborate with suppliers to arrange and complete service jobs efficiently.xc2xb7 Build strong customer relationships by delivering outstanding service and support.Requirement:xc2xb7 Knowledge of after-sales processes and truck portfolios.xc2xb7 Proficient in SAP, Visitour, and MS Office tools.xc2xb7 Strong time management and multi-tasking abilities.xc2xb7 Self-motivated and proactive problem solver.xc2xb7 Excellent communication and negotiation skills.xc2xb7 Detail-oriented with a focus on accuracy.xc2xb7 Skilled at managing challenging customer interactions.xc2xb7 Customer-focused with a service-first mindset.xc2xb7 High emotional intelligence and empathetic under pressure.xc2xb7 Positive and resilient in fast-paced environments.xc2xb7 Diploma holder with extensive customer service experience.xc2xb7 Fluent in English, both written and spoken.Mon to Fri 8.15am - 6pm

Flintex Consulting