Job Description

• MNC
• Location: Upper Thomson
• Monday to Friday: 8:30 AM - 5:30 PM

Responsibilities:

• Receive service requests by phone or email from customer and give advice and recommendations where appropriate
• Ensure new service requests are acknowledged within 24 hours
• Provide commercial quotations to meet customer\'s needs. Including the selection and pricing of spares and estimating site labour content (typically within 24 hours)
• Follow up quotations with customers to secure future business (typically within 5 working days), and track success / hit rate.
• Schedule the Field Service Engineers activities to achieve maximum efficiency, utilisation and profit
• Raise service calls to the FSE\'s for each job
• Co-ordinate and expedite where necessary, stock control and movement to enable job completion
• Produce method statements and Risk Assessments in line with customer requirements
• Provide technical support and advice to customers by telephone or email
• Receive PO\'s and check terms and conditions where relevant
• Raise Pro-forma invoices where necessary
• Assist with review of engineer\'s reports and instruction for invoicing, approve engineer time sheet data.
• Ensure spare parts and consumables in company service vehicles are tracked and maintained.
• Order spare parts from Rotork factories or 3rd party suppliers
• Generally, assist the Supervisor with the day to day running of the Service Department including the use of the Service Management System
• Participate in regular stock counts
• Other duties as directed by your line manage
• Stand in for the Service Supervisor during holidays
• Ensure adherence to HSEQ policies and procedures
• Consult with team members on HSEQ issues
• Ensure team members are equipped with the information, instruction, training and supervision required to work safely
• Identify, assess and if necessary, control hazards within area of responsibility
• Encourage early reporting of incidents
• Develop safe work procedures as required and ensure adherence
• Provide necessary PPE
• Act as a role model by demonstrating positive HSEQ behaviours

Requirements:

• Possess a degree or qualification in Mechanical, Electrical Engineering, or possess a strong background in sound engineering.
• Acquire knowledge of, or demonstrate the ability to learn about, valves, actuators, and digital control systems.
• Display proficiency in IT skills, including the use of service software and Microsoft Office applications.
• Demonstrate flexibility in approach, being open to working extended hours as required.

Job Type Permanent Full Time

Working Hours Mon - Fri: 8.30am to 5.30pm

Salary From S$3,200.00 to S$4,500.00

Location North

Classification Logistics / Supply Chain

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