Service Coordinator / Customer Service Coordinator

Singapore, Singapore

Job Description



  • MNC
  • Location: Upper Thomson
  • Monday to Friday: 8:30 AM - 5:30 PM
Responsibilities:
  • Receive service requests by phone or email from customer and give advice and recommendations where appropriate
  • Ensure new service requests are acknowledged within 24 hours
  • Provide commercial quotations to meet customer\'s needs. Including the selection and pricing of spares and estimating site labour content (typically within 24 hours)
  • Follow up quotations with customers to secure future business (typically within 5 working days), and track success / hit rate.
  • Schedule the Field Service Engineers activities to achieve maximum efficiency, utilisation and profit
  • Raise service calls to the FSE\'s for each job
  • Co-ordinate and expedite where necessary, stock control and movement to enable job completion
  • Produce method statements and Risk Assessments in line with customer requirements
  • Provide technical support and advice to customers by telephone or email
  • Receive PO\'s and check terms and conditions where relevant
  • Raise Pro-forma invoices where necessary
  • Assist with review of engineer\'s reports and instruction for invoicing, approve engineer time sheet data.
  • Ensure spare parts and consumables in company service vehicles are tracked and maintained.
  • Order spare parts from Rotork factories or 3rd party suppliers
  • Generally, assist the Supervisor with the day to day running of the Service Department including the use of the Service Management System
  • Participate in regular stock counts
  • Other duties as directed by your line manage
  • Stand in for the Service Supervisor during holidays
  • Ensure adherence to HSEQ policies and procedures
  • Consult with team members on HSEQ issues
  • Ensure team members are equipped with the information, instruction, training and supervision required to work safely
  • Identify, assess and if necessary, control hazards within area of responsibility
  • Encourage early reporting of incidents
  • Develop safe work procedures as required and ensure adherence
  • Provide necessary PPE
  • Act as a role model by demonstrating positive HSEQ behaviours
Requirements:
  • Possess a degree or qualification in Mechanical, Electrical Engineering, or possess a strong background in sound engineering.
  • Acquire knowledge of, or demonstrate the ability to learn about, valves, actuators, and digital control systems.
  • Display proficiency in IT skills, including the use of service software and Microsoft Office applications.
  • Demonstrate flexibility in approach, being open to working extended hours as required.
Job Type Permanent Full Time

Working Hours Mon - Fri: 8.30am to 5.30pm

Salary From S$3,200.00 to S$4,500.00

Location North

Classification Logistics / Supply Chain

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Job Detail

  • Job Id
    JD1368320
  • Industry
    Not mentioned
  • Total Positions
    1
  • Job Type:
    Full Time
  • Salary:
    $3200 - 4500 per month
  • Employment Status
    Permanent
  • Job Location
    Singapore, Singapore
  • Education
    Not mentioned