Service Desk Analyst Job in BANKING COMPUTER SERVICES PRIVATE

Service Desk Analyst

Singapore, Singapore

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In this Service Desk role, you will have the opportunity to:

Work in a highly collaborative environment with cross-functional teams
Run the portal service desk
Provide Level 1/1.5 support to internal and external stakeholders, and escalate issues to other teams as appropriate
Clearly and concisely communicate business and technical challenges and solutions to internal and external stakeholders
Maintain high quality standards as you creatively and strategically problem solve throughout the product delivery process
Be able to effectively communicate your work with both technical and non-technical peers
Be excited about new web technologies/techniques
Have a superior attention to detail and a strong ability to Q/A one’s own work required

To apply for this role, you need to possess the following:

Good customer and stakeholder management skills
Basic knowledge of working with and operating ServiceNow
Ability to quickly learn about ServiceNow portal functionalities, as well as pick up basic to intermediate knowledge of common bugs
Ability to work independently, with minimal supervision and guidance
Experience working in an agile environment
Experience in using Microsoft Office Suite

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