Job Description

Service Desk Service Desk TeleTech is seeking a Helpdesk-Service Desk Associate Technician to join our Information Technology team. Our global IT organization of 500 supports the entire enterprise that encompasses over 40,000 users across our businesses aligned in four pillars - Customer Care, Technology Services, Strategy Services, & Growth Services. What you'll be doing: The Helpdesk - Service Desk Associate Technician is responsible for documenting in detail; all issues/service requests from end users, including the call description, course of action taken to investigate the problem and the final problem resolution. What we're looking for:

• Handles inbound phone calls and logging tickets in the ticketing system
• Manages emails and web based ticket queues
• Analyst is expected to take ownership of emails that arrive in the team mailbox and reply to the sender with a status of the issue
• Web based ticket are submitted for non-critical requests/problems, and the analyst is expected to resolve the issue or escalate it to the appropriate team for resolution
• Administers conference bridges during major outages
• Document progress of resolving the issue and results of testing fixes

What skills you'll need:

• BA/BS degree or equivalent experience
• Desktop support/troubleshooting
• Understanding of basic network connectivity and troubleshooting
• Understanding of MS Outlook client configuration with Exchange a plus
• Ability to multitask in a highly stressful environment
• Experience in a call center environment a plus

What You Can Expect

• Dedication to your career growth and professional development
• Actively diverse and inclusive culture
• Community-minded organization committed to giving back
• Global team of curious lifelong learners guided by our company values
• And yes... all the competitive compensation, performance bonus opportunities, benefits you'd expect and maybe a few that would pleasantly surprise you

Notice to external Recruiters and Recruitment Agencies: TTEC does not accept unsolicited headhunter and agency resumes. Headhunters and recruitment agencies may not submit resumes/CVs through this web site or directly to any employee. TTEC, and any of our subsidiaries, will not pay fees to any third-party agency or company that does not have a signed agreement with TTEC. TTEC is proud to be an equal opportunity employer where all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. TTEC embraces and is committed to building a diverse and inclusive workforce that respects and empowers the culture and perspectives within our global teams. We strive to reflect the communities we serve by not only delivering amazing service and technology, but also humanity. We make it a point to make sure all our employees feel valued and comfortable being their authentic selves at work. As a global company, we know diversity is our strength. It enables us to view projects and ideas from different vantage points and allows every individual to bring value to the table in their own unique way. #LI-Remote

Primary Location

: PH-National Capital-Mandaluyong, Metro Manila

Job

: Information Technology JSGYM-TE