Service Desk

Serangoon, Singapore, Singapore

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Service Desk Engineer (160)
SGD 2600/Month
Working location: Serangoon north

Details:

Service Desk - Responsible for supporting the IT Help Desk Services organization to ensure services are delivered to meet customer business needs and expectations.
Receives and responds to customer problems, issues, and requests.
Ensures proper documentation, notification, escalation, and tracking and follow up of all incidents.
Help other support team members to resolve urgent/outstanding issues.
Act as a contact point between Helpdesk Operations and Other teams.
Assist supervisor to provide report to the management.
Job is performed with minimal supervision.

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