Job Description

The Service Desk Supervisor to oversee daily IT support operations and ensure efficient resolution of user issues. The ideal candidate will bring hands-on technical expertise and delivering excellent service to our users.

Responsibilities :

Supervise and guide the Service Desk team in providing first-level support to end users. Monitor, prioritize, and assign IT service tickets to ensure timely resolution. Support and maintain IT infrastructure, including Windows servers, desktops, and virtualization platforms. Oversee IT asset management, software deployment, and system updates. Collaborate with other IT teams on escalations, change management, and infrastructure improvements. Document processes, prepare reports, and ensure compliance with IT policies and ITIL best practices. Provide training, coaching, and performance feedback to Service Desk staff. Serve as point of contact for critical issues and escalations, ensuring business continuity.

Requirements :

High School Diploma or GED required. Bachelor's Degree in Computer Science preferred, with

1-3 years of System Administration or IT Service Desk experience

; or an equivalent combination of education and experience. Previous experience in

server and PC hardware/software installation

required. Prior supervisory or team lead experience is highly desirable. Strong knowledge of

Windows Server Administration

(Active Directory, DNS, DHCP). Proficiency in

Windows PowerShell

and/or

VB scripting

for automation. Experience with

server and desktop virtualization

; Nutanix AHV experience a plus. Understanding of

server hardware

(RAID, PERC, etc.). Proficiency with

Microsoft Office applications

(Excel, Word, PowerPoint, Outlook, OneDrive). Familiarity with

Microsoft SharePoint Team Sites

. Knowledge of

Cisco IOS commands

is an advantage. Experience with

Windows performance tuning and troubleshooting

. Familiarity with

IT ticketing systems

(ServiceNow a plus). Understanding of

ITIL change management processes

. Experience with

telephone systems

(Alcatel a plus). Strong

analytical, problem-solving, and organizational

skills. Excellent

verbal and written communication

, with the ability to document IT procedures. Ability to

multi-task

and manage priorities effectively in a fast-paced environment. Willingness to assist occasionally during weekends or after hours when needed.
Job Types: Full-time, Permanent

Pay: $3,500.00 - $4,500.00 per month

Benefits:

Dental insurance Health insurance
Work Location: In person