Job Description

Career Area: Marketing / Sales / Product Support

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Your Work Shapes the World

Whether it be ground breaking products, best in class solutions or creating a lifelong career, you can do the work that matters at Caterpillar. With a 95-year legacy of quality and innovation and 150 locations in countries around the world, your impact spans the globe.

When you join Caterpillar, you are joining a team of makers, innovators and doers. We are the people who roll up our sleeves and do the work to build a better world. We don\'t just talk about progress and innovation. We make it happen. And we are proud of that, because it helps our customers build and power the world we live in - the roads, hospitals, homes and infrastructure. Without a dedicated workforce Caterpillar could not effectively meet our customer\'s needs. Join us.

Caterpillar\'s Asia Pacific Distribution Division (APD) team is seeking a talented Service Operations Consultant in Singapore.

Job Purpose

Act as a consultant to Dealers to increase parts and service sales, service profitability, customer satisfaction and safety in collaboration with the District Office to elevate Dealer capabilities in Service Operations. The position will have a designated territory though the incumbent will be required to support other APD Dealers where required.

Job Duties

Provide consultancy that drives operational advancement to improve dealer profitability and increase Sales to Users (STU). The incumbent is a liaison among dealers, customers, and other Caterpillar personnel.

In this position you will collaborate with dealers to build service capability, drive process improvement, and execute action plans in alignment with the Service Excellence Program (SEP) and our Services Growth strategy.

Strong interpersonal skills and the ability to influence and negotiate with Caterpillar District & Dealer personnel is highly advantageous.

Primary roles of the incumbent include:

Consulting dealers in developing right sized product support performance capability and capacity in service operations. This includes leading specific improvement projects.

Assisting dealers with operational excellence through Root Cause Corrective Actions.

Assist with the development of, and execution of Dealer Service Strategy that aligns with Caterpillar Services Growth Strategy.

Champion and implement digital technology to support technician efficiency in alignment with Dealers digital service strategy.

Through the lens of the Service Excellence Program, engage Dealers to deliver sustainable improvement.

Providing coaching and guidance to District PSORs.

This position will enable the incumbent to gain valuable service operations experience and provide a platform for future growth in the company.

Background / Experience

Previous experience in Dealer facing positions.

Ability to influence senior leadership, lead change internally with dealer personnel and customers and communicate effectively.

Demonstrated ability to work both independently and as part of a team.

Demonstrated ability to set strategy, lead projects independently, and work on larger scale with more complex assignments.

Be able to provide direction and coaching to consultants and field representatives.

How We Support You (Employee Benefits)

Our goal at Caterpillar is for you to have a rewarding career. Our teams are critical to the success of our customers who build a better world. Here you earn more than just wage, because we value your performance, we offer a total rewards package that provides day-one benefits along with the potential of a variable bonus. Additional benefits include paid annual leave, employee investment plan, medical, wellness program insurance, in-house cafeteria and transportation from Boon Lay MRT station. (prorated based upon hire date).

At Caterpillar, we believe each person is unique and valued, and are committed to ensuring that our workplace is diverse and representative of the many customers we serve around the globe. Different perspectives help us achieve our best work and come together to form a high-performing Caterpillar team that makes positive changes in the communities where we live and work. Learn about Caterpillar at

Final details

Caterpillar is not currently hiring individuals for this position who now or in the future require sponsorship for employment visa status; however, as a global company, Caterpillar offers many job opportunities outside of Singapore which can be found through our employment website at .

If you are interested in joining our team, please apply using an English version of your CV. We look forward to meeting you!

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Caterpillar is an Equal Opportunity Employer (EEO).

Not ready to apply? Submit your information to our Talent Network .

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