Service Operations Engineer (ktlo)
Singapore, Singapore
Job Description
Roles and Responsibilities:
"The Service Operations Engineer provides technical support for application related issues and performs daily service health monitoring, server maintenance and resiliency improvements.
He/She is responsible for delivering new and improved capabilities in systems monitoring, recovery and stability aspects of the system."
- Support and assist in regular server maintainance, system accesses, systems monitoring, backups, patching and daily health checks
- Maintain service operations documentation and guides. Develop supporting documentation for all Service Operation activities
- Monitor Service level dashboards, perform daily health monitoring, system capacity review and allocation of adequate capacity
- Defect fixes and resiliency related improvements
- Assist in training
- Assist in investigation of user reported issues
- L1 support
- Develop mitigating and/or preventive solutions
Requirements / Qualifications:
- Diploma/Bachelor’s degree in computer science or other highly technical, scientific discipline
- 3-5 yrs of Technical / Application Support experience on multi technology platforms
- Good interpersonal skills, able to manager users and stakeholders
- Immediate or short notice will be preferred
- ITIL v3/v4 certification and strong service oriented experience / background preferred
- Strong Knowledge and understanding of IT industry environment and business needs
- Proven experience supporting Web / Mobile / Client based applications
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Job Detail
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Job IdJD997986
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IndustryNot mentioned
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Total Positions1
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Job Type:Full Time
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Salary:Not mentioned
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Employment StatusPermanent
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Job LocationSingapore, Singapore
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EducationNot mentioned