Job Description

: 1. A recognized diploma / degree in IT or related discipline 2. At least 2 years of hands-on experience in maintenance support 3. General Understanding of Internet and Intranet server/application architecture and exp : 1. A recognized diploma / degree in IT or related discipline 2. At least 2 years of hands-on experience in maintenance support 3. General Understanding of Internet and Intranet server/application architecture and experience in working with medium/large systems involving multitier architecture and interface/integration to other systems. 4. Experience in supporting multiple websites/web applications on same platforms with interdependency of data and shared features will be advantageous. 5. Possess strong MS platform knowledge and skills. 6. Good problem solving and analytical skills to resolve technical problems 7. Good communication skills and a team player to work in a dynamic and high performing environment. 8. Strong Knowledge and understanding of IT industry environment and business needs 9. Proven experience supporting Web / Mobile / Client based applications 10.ITIL v3/v4 certification and strong service-oriented experience / background preferred 11. Level 2 support will include attending to user queries, analysis and investigation of issues reported, ensuring the issues are fixed as per user requirement. 12.Support and assist in regular server maintenance, system accesses, systems monitoring, backups, patching and daily health checks 13. Maintain service operations documentation and guides. Develop supporting documentation for all Service Operation activities Desired Candidate Profile Others