Job Description

Description

& Requirements

Responsibilities

\xc2\xb7 Support and assist in regular server maintenance, system accesses, systems monitoring, backups, patching and daily health checks

\xc2\xb7 Maintain service operations documentation and guides. Develop supporting documentation for all Service Operation activities

\xc2\xb7 Monitor Service level dashboards, perform daily health monitoring, system capacity review and allocation of adequate capacity

\xc2\xb7 Develop mitigating and/or preventive solutions

\xc2\xb7 Provide on-going maintenance support for production systems/applications

\xc2\xb7 Level 2 support include attending to user queries, analysis and investigation of issues reported, ensuring the issues are fixed as per user requirement.

\xc2\xb7 Evaluate potential solutions and make recommendations to resolve application issues and user queries.

\xc2\xb7 Log the issues received, track and monitor the progress of fixes in a timely manner, according to established Service Level Agreements (SLA)

\xc2\xb7 Involvement in the system integration testing (SIT) and user acceptance testing (UAT) prior to production implementation of changes.

\xc2\xb7 Assist and involve in change management process (Change Approval, Implementation, Testing, Deployment and verification)

\xc2\xb7 Liaise closely with vendors in implementing application patches, bug fixes and any necessary upgrades in accordance with OS/Software/Security policies.

\xc2\xb7 Work with various internal teams (Infra/Database/Security/Cyber Defence/Data Centre Ops) to detect and remediate incidents, problems and changes.

\xc2\xb7 Provide periodic updates and reports to internal and user management

Requirements

\xc2\xb7 A recognized diploma / degree in IT or related discipline

\xc2\xb7 At least 4 years of hands-on experience in software development and maintenance support

\xc2\xb7 Possesses an excellent understanding of business requirements and IT strategies

\xc2\xb7 General Understanding of Internet and Intranet server/application architecture and

\xc2\xb7 Experience in implementing multiple websites/web

\xc2\xb7 Possess strong MS platform knowledge and skills. Preferred knowledge in MS Dynamics CRM

\xc2\xb7 Excellent knowledge of programming / systems analysis, quality assurance, prototyping, construction, integration, and migration functions

\xc2\xb7 Full project lifecycle experience in designing and implementing large web applications.

\xc2\xb7 ITIL v3/v4 certification and strong service-oriented experience / background preferred

\xc2\xb7 Proven experience supporting CRM / Web / Mobile / Client based applications

Salary Range

$5,500 - $6,500

Min Year of Experience

4

WSH Experts